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Commercial Manager

https://www.ikea.com Logo

IKEA

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Location:
India , Bangalore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re on the lookout for an enthusiastic and customer-focused Commercial Manager who lives and breathes home furnishing. This is your chance to lead an energetic team, introduce IKEA to new customers, drive success in a new market, and create a meaningful and locally relevant shopping experience.

Job Responsibility:

  • Accountable for leading the store commercial team, Selling, Com-In and Logistics and working in collaboration with the Food and Customer Relation team to secure a seamless and omnichannel shopping experience
  • Create, deliver and lead the omnichannel commercial action plan and the commercial calendar for the store taking input from the team and the matrix managers to ensure the store supports the achievement of the agreed goals for the country maximizing sales and generating sustained long-term profitability
  • Drive sales and optimize profitability in the store using the knowledge of the range, local market, competition and customers. Analysis the store's commercial performance and enables the IKEA mechanical sales system to work efficiently and ensure continue success of the IKEA Concept
  • Contribute interdependently to the creation and implementation of the store business plan with knowledge of people's life at home, of your local market potential and consumer shopping behaviors. Work with your team and other functions to ensure your store is locally relevant throughout the different sales channels. Secure successful implementation of country priorities, share and implement good solutions
  • Ensure that customer insights are translated into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way
  • Ensure a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions and commercial calendar
  • Initiate and facilitate all the processes of the working method for presenting the IKEA range that lead the store team to a relevant, sustainable and inspiring range presentation, an optimal store layout and effective and efficient store communication
  • Responsible for identifying, recruiting and developing talent to secure a diverse, competent, high performing team and future succession. Supports your team leader in doing the same with their co-workers
  • Ensure that the team works in compliance with the IKEA code of Conduct and the IKEA Employment Standards
  • Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of coworkers and customers. Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth?", "Can I trust IKEA", "Is there something for me?
  • Ensure you have the right number of co-workers in the right place at the right time to run the store successfully and ensure co-workers are ready and available to serve customers and help them to buy
  • Ensure your team members understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers
  • Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels
  • Follow up your financial goals, KPIs and costs, and act on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups
  • Secure a competent and high-performing team and team leader who inspire and empower every coworker to recognize and understand their contribution. Identify and develop the many talents within the store to secure succession planning
  • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability

Requirements:

  • Knowledge of business and management principles involving strategic planning, resource allocation and leadership technique
  • Proven track record of leading and developing co-workers and leaders in a fast-paced retail environment
  • Experience of leading and developing people with good results
  • Strong desire to deliver excellent customer service
  • Knowledge of physical inventory methods and schedules, merchandise recovery standards
  • Analytical and numerical skills
  • Strong understanding of what excellent customer service looks like
  • Experience of setting and implementing action plans, budgets and following up goals. Ability to think, lead and act strategically
  • Understand profit and loss and how it affects the results through departmental actions
  • Experience gained in a shopkeeper and CAM role in the IKEA store with proven results

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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