Commercial Manager - In Life

We’re bringing together two iconic brands to create the UK’s largest mobile network provider - a once in a generation opportunity to reshape the industry and redefine customer experience. This is more than a merger; it’s a chance to build a new culture, a lasting legacy, and a best-in-class network for coverage, connectivity and reliability, powered by ambitious, values-led leadership. Within this transformation, Commercial Decision Support sits at the heart of Finance Operations, acting as the commercial conscience of the business and holding the organisation to account on performance across the credit risk, billing and collections lifecycle. The team is highly data-driven, blending commercially astute analytics with a relentless performance-improvement mindset to drive profitability and optimise the Bad Debt P&L. As Commercial Manager (InLife), you’ll play a pivotal role in maximising bad debt performance and lifetime value across the Vodafone and Three in-life customer base. You’ll shape and optimise collections strategies, challenge and support journey owners as a trusted critical friend, and partner closely with Base Marketing and Trading to unlock proactive, profitable customer management. This is a truly career-defining opportunity to influence strategy at scale and help set a new standard for both customer and employee experience.