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Commercial Loyalty Team Leader

Italy, San Giovanni Teatino, Chieti · Job Posted April 16, 2026
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Job Responsibility

  • Ensure the correct implementation of the store Commercial Calendar and activity plan, monitor performance and share insights with key stakeholders to maximize the impact of commercial initiatives
  • Work closely with the commercial team to secure an inspiring and engaging store experience across all customer touchpoints, encouraging customers to visit more frequently and interact with the brand
  • Define and implement the store add-on strategy, supporting cross-selling and up-selling opportunities and ensuring strong collaboration across store functions involved in commercial execution
  • Contribute to the development and execution of customer engagement initiatives, supporting the acquisition and activation of loyalty program members and enhancing customer value through targeted activities and benefits
  • Monitor key commercial KPIs and customer feedback to quickly identify opportunities or risks, adapting actions accordingly and contributing to sustainability priorities within the store offering

Requirements

  • Good knowledge of sales techniques and the ability to identify add-on, cross-selling and up-selling opportunities to meet customer needs
  • Strong understanding of how commercial activities, planning tools and KPIs support sales performance and customer engagement
  • Experience working with data and customer insights to monitor performance and support decision-making in a fast-changing retail environment
  • Strong communication skills in Italian and English, with a collaborative mindset and a passion for developing people and improving the customer experience

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