Commercial Loan Servicing Specialist

• Manage the end-to-end servicing of bilateral commercial loans, including payments, rate resets, clearing exceptions, reconciliations, and moderately complex research requests
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Maintain and update loan records in LoanIQ, ensuring data integrity and compliance with internal policies and regulatory requirements
• Serve as primary liaison and work collaboratively with Credit, Legal, Control and Relationship Management, Audit, and various Operations and company teams as necessary to progress accurate documentation and servicing
• Process loan transactions such as drawdowns, rollovers, repayments, and fee accruals, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Reconcile loan balances and resolve discrepancies with internal teams and external counterparties
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of demonstrated experience with LoanIQ
• 2+ years of experience servicing bilateral commercial loans
• Strong understanding and demonstrated knowledge of bilateral loan structures, servicing requirements and commercial banking regulatory requirements
• Excellent attention to detail, organizational, and problem-solving skills
• Strong communication skills and ability to work collaboratively across teams
• Ability to provide strong customer service and to develop customer relationships
• Excellent verbal, written and interpersonal communication skills
• Intermediate Microsoft Office skills

• Equal opportunity employer
• Medical accommodation during the recruitment process
• Drug-free workplace