Commercial Loan Servicing Specialist

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Exposure to asset-based lending or factoring
• Experience with A/R and A/P processing
• Electronic Data Interchange (EDI) experience
• Excellent verbal, written, and interpersonal communications skills
• Strong customer service and client relationship management skills
• Experience working with international clients
• Risk management experience
• Good analytical, research, and trouble-shooting skills
• High attention to detail and accuracy
• Sound organizational, multi-tasking, and prioritizing skills
• Ability to work effectively and collaboratively in a fast-paced, deadline-driven, team environment
• Basic Microsoft Office skills, including Word and Excel
• Ability to quickly learn new systems