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Commercial Loan Servicing Specialist

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States, Charlotte

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Commercial Loan Servicing Specialist to join the Commercial Real Estate & Syndicated Lending Operations Servicing team. Learn more about our career areas and lines of business at wellsfargojobs.com.

Job Responsibility:

  • Provide servicing activities for low to moderately complex commercial products
  • Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
  • Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
  • Evaluate and upload data into the systems of record
  • Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
  • Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
  • Serve as an escalation point in the resolution of client issues
  • Provide guidance and training to peers
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Requirements:

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to have:

  • Proficient in Loan IQ
  • Syndicated Lending Experience
  • Experience working with Participation, trades, and foreign loan originations
  • Knowledge of loan documentation
  • construction loan budget monitoring experience
  • and title work experience
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
  • Ability to work effectively, as well as independently, in a team environment
  • Ability to work in a fast-paced deadline driven environment
  • Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
  • Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Additional Information:

Job Posted:
June 16, 2025

Expiration:
June 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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