Commercial Loan Servicing Specialist Military Apprentice

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements
• Perform a variety of structured duties, including a combination of on-the-job training, coursework and mentorship, under the supervision of a hiring manager, program manager and a mentor

1+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Military experience in any branch of service: Army, National Guard, Air Force, Space Force, Navy, Marines, Coast Guard or Reserves
• Experience reviewing financial or operational documentation, including the ability to work with multiple data sources and ensure accuracy
• Familiarity with processes that involve coordination across several teams or stakeholders (e.g., tracking requirements, verifying information, or supporting complex workflows)
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a dynamic environment
• Strong verbal, written, and interpersonal communication skills
• Ability to identify problems, analyze root causes, and contribute to effective solutions
• Demonstrated ability to work both independently and collaboratively within a team
• Comfort working in a fast‑paced, deadline‑driven setting
• Solid critical thinking skills and the ability to adapt to change, new information, or shifting priorities
• Commitment to delivering excellent service and building strong professional relationships
• Sound knowledge of Microsoft Office (Word, Excel, & Outlook)