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Commercial Loan Servicing Representative

Philippines, Taguig City · Job Posted June 14, 2026
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Job Description

Wells Fargo is seeking a Commercial Loan Servicing Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility

  • Support internal and external customers with inquiries and complaints regarding loan servicing needs
  • Monitor loan system and resolve customer issues, and process complex transactions online
  • Perform moderately complex administrative, transactional, operational and customer support tasks
  • Act as primary loan servicing contact that involve construction monitoring and disbursements
  • Monitor collateral and preparing payoff letters, releasing collateral
  • Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
  • Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to have

  • 1+ year background in the local or global financial services industry
  • 1+ year in a contact center or similar environment validating financial documents
  • Hands-on experience in banking approvals and validation
  • Strong interpersonal and communication skills
  • Keen to attention to detail and data accuracy
  • Flexible to assist with outbound calls as needed
  • Amenable to permanent night shift schedule
  • Fixed weekends off and follows all US holidays
  • Must be amenable to work at Five/Neo Building 31st Street BGC Taguig City

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