Commercial Loan Servicing Representative, Wells Fargo

Wells Fargo

Location:
United States, San Antonio

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com.

Job Responsibility:

Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Basic knowledge and understanding of collateral documentation, release, and business entities
Ability to manage a pipeline of Commercial Lien Releases of up to 20+
Experience working in BLAST, ICMP, Ecar, and Loan IQ
Knowledge and understanding of equipment or automobile title processing
Foundation knowledge of Microsoft Office
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Effective organizational, multi-tasking, and prioritizing skills
Ability to work in a fast-paced deadline driven environment
Ability to work independently, proactively, and creatively while exercising sound judgment
Excellent verbal, written, and interpersonal communication skills
Ability to work effectively in a virtual team environment
Strong analytical skills with high attention to detail and accuracy

Additional Information:

Job Posted:
August 15, 2025

Expiration:
August 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Commercial Loan Servicing Representative

Wells Fargo

Location:United States, San Antonio

Category:Banking

Contract Type:Not provided