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Commercial Loan Servicing Representative

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , Charlotte

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division.

Job Responsibility:

  • Support internal and external customers with inquiries and complaints regarding loan servicing needs
  • Monitor loan system and resolve customer issues, and process complex transactions online
  • Perform moderately complex administrative, transactional, operational and customer support tasks
  • Act as primary loan servicing contact that involve construction monitoring and disbursements
  • Monitor collateral and preparing payoff letters, releasing collateral
  • Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
  • Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

  • 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of AFS experience
  • Loan IQ experience
  • CEO/Vantage experience
  • Business and accounting skills
  • Analyze and interpret financial information
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to accurately process high volumes of work within established deadlines
  • Intermediate Microsoft Office skills
  • Intermediate Microsoft Excel skills
  • Ability to set priorities, plan and organize work
  • Sound risk management mindset and good understanding of compliance
  • Demonstrates/maintains professional conduct under all circumstances
  • Ability to learn quickly
  • Highly motivated individual who is able to work independently and in a team environment
  • Ability to recognize and escalate issues to management for any process breaches
  • Ability to multitask to accomplish tasks and meet deadlines effectively
  • Ability to work quickly & accurately while maintaining acceptable standards of workmanship
  • Flexibility to stretch to accomplish projects timely

Additional Information:

Job Posted:
January 29, 2026

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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