Commercial Loan Servicing Representative, Wells Fargo

Wells Fargo

Location:
United States, Minneapolis

Category:
Banking

Contract Type:
Employment contract

Salary:

20.29 - 30.48 USD / Hour

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Job Description:

Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. In this role, you will support internal and external customers with inquiries and complaints regarding loan servicing needs, monitor loan systems, and perform moderately complex administrative tasks.

Job Responsibility:

Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Vehicle title management experience
Knowledge and understanding of equipment leasing or title processing
Ability to work effectively in a team environment
Excellent verbal, written, and interpersonal communication skills
Sound attention to detail and accuracy skills
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work in a fast-paced deadline driven environment
Ability to work independently, proactively, and creatively while exercising sound judgement
Basic knowledge and understanding of collateral documentation, perfection, and business entities
Effective organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office skills

Nice to have:

Vehicle title management experience
Knowledge and understanding of equipment leasing or title processing

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
June 12, 2025

Expiration:
June 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Commercial Loan Servicing Representative