Commercial Loan Servicing Associate

• Provide support for servicing activities for commercial products, commercial real estate, and problem loans
• Coordinate resolution of open issues with customers
• and interact with internal and external customers
• Provide customer service, loan and regulatory diligence, and ongoing portfolio maintenance, related to low to medium tasks and deliverables
• Evaluate and upload data into the systems of record
• Serve as an escalation point in the resolution of client issues
• Receive direction from supervisor and exercise judgment within defined parameters which developing understanding of function, policies, procedures, and compliance requirements
• Provide guidance and training to peers
• Ensure compliance with all bank policies, procedures, and regulatory requirements
• Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable

6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education
• Hands‑on experience with Loan IQ, LUCAS, STUCKEY, or equivalent commercial lending platforms
• Working understanding of Asset Based Lending products, Agency and Participation loan servicing concepts, collateral structures, and servicing workflows
• Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures
• Good verbal, written, and interpersonal communication skills
• Working knowledge of loan documentation and ability to interpret key elements of Legal Credit Agreements, including agency and participation provisions
• Ability to prioritize work, meet deadlines, and perform effectively in a fast‑paced, deadline‑driven environment
• Strong analytical, problem‑solving, and issue‑resolution skills
• Ability to work independently while contributing effectively within a team environment
• Demonstrated commitment to delivering high‑quality customer service and strong stakeholder support