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Wells Fargo is seeking a role in Commercial Loan Servicing Associate
Job Responsibility:
Provide support for servicing activities for commercial products, commercial real estate, and problem loans
Coordinate resolution of open issues with customers
and interact with internal and external customers
Evaluate and upload data into the systems of record
Serve as an escalation point in the resolution of issues
Ensure compliance with all bank policies, procedures, and regulatory requirements
Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable
Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
Research, respond to and resolve complex inquiries
Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
Support loan trading and assignments
Prioritize work and provide day to day work leadership and mentorship to the support team
Lead or contribute to customer issue resolutions that require coordination amongst various teams
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements:
6+ Months Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Thorough understanding of Commercial Real Estate Business and US Mortgage
Experience in wire transfers and other payment methods
Attention to detail and ability to quickly learn and deliver on new changes
Identify process gaps and finding solutions to problems
Ownership and flexibility to deliver the desired results under strict timelines and SLAs
Nice to have:
8+ years of Commercial Loan Servicing experience
Postgraduate/Graduate preferably in Commerce and Accounting