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The Commercial Loan Service Specialist will be a member of the Paid and Hazard Insurance team within the Commercial Loan Services group. The Commercial Loan Services team is responsible for releasing collateral on paid loan and monitoring Hazard Insurance on collateral. The position will include releasing many different type of collateral monitoring Hazard Insurance UCC. We are also responsible for completing STR’s and Business Entities searches. We will quality review our teams work.
Job Responsibility:
Analyze collateral documentation and ensure alignment with the credit approval system for partial releases
Maintenance in our AFSVision system including adding and updating collateral when they are released or when we are continuing a UCC
Partnership with business segments regarding missing or insufficient documentation and the status of loans
Release lien position through filing or recording of documents UCC mortgage titles etc
Monitor report results for any data discrepancies
Manage incoming workflow of loan documentation to ensure Service Level Agreements SLA's are met or exceeded
Quality review or teams work
Mail out original documentations
Requirements:
High School Diploma or equivalent
At least two or three-year experience in a financial service-related position
Working knowledge of Microsoft Excel Word and Access -- Ability to create and edit basic Word and Excel documents
Demonstrated critical thinking skills and problem solving ability
Prior customer service experience is helpful
Excellent communication skills both written and verbal
CLOS and/or Velocity system experience preferable
Ability to manage time effectively
Detail-oriented and thorough
Demonstrated dependability attendance
Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements
Nice to have:
Working knowledge of Microsoft Excel Word and Access -- Ability to create and edit basic Word and Excel documents
Prior customer service experience is helpful
CLOS and/or Velocity system experience preferable
What we offer:
medical, vision, dental, and life and disability insurance
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