Commercial Lines Customer Service Representative Job at Robert Half (Caldwell)

Commercial Lines Customer Service Representative

A busy company in the West Caldwell area is seeking a Commercial Lines Customer ...

Location

United States , West Caldwell

Salary:

75000.00 - 85000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of two years' experience in commercial insurance or a similar customer service role
Active Property & Casualty license, or willingness to obtain one within a specified period
Strong familiarity with commercial insurance coverages and industry terminology
Excellent communication skills, both written and verbal
High attention to detail and strong organizational skills
Proficiency in Microsoft Office applications and agency management software
Ability to thrive in a fast-paced environment and prioritize responsibilities effectively
Team-oriented mindset with a proactive approach to problem-solving

Job Responsibility

Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes
Review client policies and documents to ensure accuracy and completeness
Respond to client inquiries about coverage, billing, and policy details in a timely manner
Collaborate with producers and account managers to assist with account servicing and renewal preparations
Maintain up-to-date and accurate client records within agency management systems
Coordinate with insurance carriers to address and resolve service-related issues
Support marketing efforts for policy renewals by gathering necessary underwriting information
Ensure compliance with agency standards and regulatory guidelines in all service activities
Deliver attentive and courteous service to clients and partners, fostering positive relationships

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Service Representative, Brokerage Placement – Commercial Lines

Bridge Specialty Group is seeking a Service Representative, Brokerage Placement ...

Location

United States

Salary:

22.00 - 24.00 USD / Hour

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Active P&C and Surplus lines licenses (or ability to obtain within 45 days)
Bachelor’s degree in Business, Risk Management, or related field (preferred)
1-2 years commercial lines insurance experience (wholesale or retail)
commercial servicing experience strongly valued (preferred)
Professional designations such as CISR, CIC, CPCU, or equivalent (preferred)
Two or more years of insurance work experience or bachelor’s degree
Good verbal and written communication skills to interact with customers at all levels
Excellent time management skills to prioritize daily tasks
Ability to understand and efficiently utilize manual and automated technology platforms

Job Responsibility

Respond to retail agent service inquiries (email/phone) within established service-level standards and route complex items appropriately
Process endorsements, audits, cancellations, reinstatements, payment status inquiries, and general policy status requests across commercial insurance lines of business including casualty, property, financial, and management lines and various other lines of business
Issue and deliver Certificates of Insurance
verify accuracy prior to delivery
Access carrier portals to retrieve/process endorsements, and other service items as needed
Follow up on open tasks to close in first time-final mode whenever possible
Collaborate with brokers and carrier contacts to resolve service issues and clarify requirements
Escalate non-routine requests or items requiring broker or carrier review
Follow carrier guidelines, state regulations, surplus lines requirements (as applicable to service tasks), and internal procedures
May perform other responsibilities as assigned

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

Service Representative, Brokerage Placement – Commercial Lines

The Service Representative, Brokerage Placement – Commercial Lines will provide ...

Location

United States

Salary:

22.00 - 24.00 USD / Hour

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Undergraduate studies in business administration or related field of study
degree (preferred)
One year of related insurance experience (preferred) will consider undergraduate degree in lieu of experience
P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days

Job Responsibility

Perform policy service activities primarily by phone and electronically within established time and service standards
Assist underwriters with agency support activities
Make decisions to accept, modify, or decline business of lower complexity
Research information from multiple sources to support underwriting analysis
Review individual risks for acceptability
Consult with agents, internal, and external partners regarding customer service activities
Plan completion of assignments to meet agreed-upon timelines and service level agreements
Provide service to agencies by sharing and requesting information to support the business
Maintain and form relationships by providing quality customer service
Achieve team goals through developing a profitable book of business and strategically growing both policies in force and premium

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

New

Customer Service Representative, Nutrition & Hospital Hardware

We are seeking a Customer Service Representative to join our Customer Care team ...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Minimum 1-3 years of experience within Customer Service
Proficiency in MS Office Suite
Prior experience using CRM systems such as Salesforce, JDE are good to have
Ability to make quick decisions and perform efficiently and effectively
Competence in handling multi-source information
Strong written and verbal communication skills
Technical support experience for Customer Service is desirable
Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

Job Responsibility

Respond promptly to all customer enquiries in a manner that will enhance their experience and make them want to deal with Baxter as their number one choice
Deal directly with customers and/or home patients either by telephone, electronically or face to face
Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested
Adhere to Stocktake schedule and ensure orders are processed in time to meed delivery lead times
Assist customers and Home patients with order related enquiries including product availability, pricing, enquiries and product complaints
Handle and resolve customer complaints by obtaining and evaluating all relevant information
Organise the return of products in accordance with the current Terms of Sale Complete customer credits in line with Baxter's current credit policy
Raise Adverse Events, Product Complaints and demonstrate respect for Patient privacy.

Fulltime

New

Customer Service Representative, Nutrition & Hospital Hardware

We are seeking a Customer Service Representative to join our Customer Care team ...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Minimum 1-3 years of experience within Customer Service
Proficiency in MS Office Suite
Prior experience using CRM systems such as Salesforce, JDE are good to have
Ability to make quick decisions and perform efficiently and effectively
Competence in handling multi-source information
Strong written and verbal communication skills
Technical support experience for Customer Service is desirable
Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

Job Responsibility

Respond promptly to all customer enquiries in a manner that will enhance their experience and make them want to deal with Baxter as their number one choice
Deal directly with customers and/or home patients either by telephone, electronically or face to face
Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested
Adhere to Stocktake schedule and ensure orders are processed in time to meet delivery lead times
Assist customers and Home patients with order related enquiries including product availability, pricing, enquiries and product complaints
Handle and resolve customer complaints by obtaining and evaluating all relevant information
Organise the return of products in accordance with the current Terms of Sale
Complete customer credits in line with Baxter's current credit policy
Raise Adverse Events, Product Complaints and demonstrate respect for Patient privacy.

Fulltime

Customer Service Representative

We are currently looking for a Customer Services Representative to work initiall...

Location

United Kingdom , Northampton

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Flawless customer service skills
Strong attention to detail/accuracy
Comfortable with managing large volumes of data
Effective written/verbal communication skills
Good stakeholder management
Strong numeracy skills
Good organizational skills
Tenacious
Good decision-making skills
Good team player

Job Responsibility

Deliver excellent Customer Service, managing customer expectations in line with service parameters, supporting the delivery of all CS KPI’s
Take responsibility for customer order placement - processing orders in JDE via emails and phone calls
Troubleshoot and resolve electronic orders held within the order processing system
Allocate EANs (European Article Number) to customer orders as part of EDI (Electronic Data Interchange) mapping and undertake daily system maintenance
Troubleshoot and resolve held electronic orders within the order processing system
Effectively manage returns in accordance with the returns policy, within the agreed KPI target
Take ownership of complaint process – receipt, investigation, invoice corrections, and resolution within agreed KPI target
Ensure back-order releases are in place within the defined timescales in line with Company SLAs
Ensure all invoices and additional charges are created and processed within the working month
Support the activation of new accounts & annual license check, in line with Quality & MHRA requirements

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Sme Customer Service Representative

As a SME Customer Service Representative , you will respond positively to custom...

Location

United Kingdom , Bristol; Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Proven experience in a contact centre or customer‑facing environment, confidently handling high call volumes while maintaining exceptional service standards
Strong customer service and sales capability, with a track record of converting opportunities, retaining customers, and driving positive commercial outcomes
Experience working to structured KPIs, balancing quality, productivity, compliance and customer satisfaction targets
Excellent communication skills — able to simplify complex information, adapt your style to suit different customers and build rapport quickly
Ability to manage a busy and varied workload, using strong organisational skills to prioritise effectively, complete call‑backs and manage interactions through to resolution
Confidence operating in a non‑scripted environment, using initiative and judgement to tailor conversations and deliver the right customer outcomes
Strong attention to detail, ensuring accuracy when capturing information, processing changes, and handling MTAs, renewals and cancellations

Job Responsibility

Operate with a strong level of risk awareness, enabling you to work confidently in a non‑scripted environment and deliver tailored support to customers
Use extended DUA permissions and product expertise to manage end‑to‑end customer interactions — including new business, mid‑term adjustments, renewals and cancellations — negotiating with our Underwriting team where required
Work effectively within a continuously changing environment, using problem‑solving skills to identify process improvements and contribute to business growth
Proactively manage and prioritise your workload, ensuring call‑backs and outstanding tasks are completed promptly to deliver great customer satisfaction
Achieve and exceed KPI targets across quality, productivity, sales and customer experience
Reinforce DLG’s culture and values through positive behaviours and professional conduct, including attendance, timekeeping, and presentation
Stay compliant with FCA rules and all legal, regulatory and risk‑management frameworks, including IPL and IDD requirements
Take ownership of customer complaints, handling them professionally and compassionately to achieve fair and successful outcomes
Deliver excellent Customer Experience using Connect principles, ensuring all processes are followed correctly, transparently and in line with customer assurance standards
Keep up to date with all relevant business communications — including The Voice, Business Buzz, Underwriting Guides and E‑forums — to support successful delivery of your role

What we offer

9% employer pension contribution
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy-as-you-earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Company contributions of 9% of your salary towards your pension
Income protection on 50% of your salary for 5 years

Fulltime

Commercial Lines Business Development Representative

The purpose of the Commercial Lines Business Development Representative is to pr...

Location

United States , Greensboro

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

High school diploma
2+ years of customer service experience
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
Problem solving, critical thinking, excellent written and verbal communication, and other basic office skills

Job Responsibility

Consultative Selling by educating customers on the program features, coverage forms, state required affidavits, underwriting & claims process
Complete understanding of Coverage & Endorsement Forms
Meet/Exceed Monthly Metrics: New Business Premium & Bind Ratio goals
Handle inbound phone calls inquiries for quotes/questions
Other Duties as assigned

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

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Commercial Lines Customer Service Representative

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Commercial Lines Customer Service Representative

Commercial Lines Customer Service Representative

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