CrawlJobs Logo

Commercial Lines Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Caldwell

Category Icon
Category:
Insurance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

75000.00 - 85000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients.

Job Responsibility:

  • Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes
  • Review client policies and documents to ensure accuracy and completeness
  • Respond to client inquiries about coverage, billing, and policy details in a timely manner
  • Collaborate with producers and account managers to assist with account servicing and renewal preparations
  • Maintain up-to-date and accurate client records within agency management systems
  • Coordinate with insurance carriers to address and resolve service-related issues
  • Support marketing efforts for policy renewals by gathering necessary underwriting information
  • Ensure compliance with agency standards and regulatory guidelines in all service activities
  • Deliver attentive and courteous service to clients and partners, fostering positive relationships

Requirements:

  • Minimum of two years' experience in commercial insurance or a similar customer service role
  • Active Property & Casualty license, or willingness to obtain one within a specified period
  • Strong familiarity with commercial insurance coverages and industry terminology
  • Excellent communication skills, both written and verbal, to interact effectively with clients and team members
  • High attention to detail and strong organizational skills to manage multiple tasks efficiently
  • Proficiency in Microsoft Office applications and agency management software
  • Ability to thrive in a fast-paced environment and prioritize responsibilities effectively
  • Team-oriented mindset with a proactive approach to problem-solving
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Commercial Lines Customer Service Representative

Front of House/Client Services Representative

Our client is looking to recruit a dynamic and motivated Front of House/Client S...
Location
Location
United Kingdom , Ashford
Salary
Salary:
26000.00 - 28000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a front-of-house or customer service role
  • strong communication skills and the ability to interact effectively with diverse individuals
  • proficient in administrative tasks and familiar with basic financial management
  • confident, adaptable, and ready to tackle any challenge with a smile
  • a keen eye for detail to help maintain high standards across all areas of the business centre
  • motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service.
Job Responsibility
Job Responsibility
  • Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere
  • manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times
  • work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre
  • build strong relationships with business centre clients, gathering feedback to enhance their experience continuously
  • ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing.
What we offer
What we offer
  • 25 days annual leave
  • free parking
  • private health care
  • life assurance
  • free annual eye test
  • discretionary annual bonus
  • Fulltime
Read More
Arrow Right

Front of House/Client Services Representative

Our client is looking to recruit a dynamic and motivated Front of House/Client S...
Location
Location
United Kingdom , Ashford
Salary
Salary:
26000.00 - 28000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a front-of-house or customer service role
  • Strong communication skills and the ability to interact effectively with diverse individuals
  • Proficient in administrative tasks and familiar with basic financial management
  • Confident, adaptable, and ready to tackle any challenge with a smile
  • Keen eye for detail to help maintain high standards across all areas of the business centre
  • Motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service.
Job Responsibility
Job Responsibility
  • Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere
  • Manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times
  • Work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre
  • Build strong relationships with business centre clients, gathering feedback to enhance their experience continuously
  • Ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing.
What we offer
What we offer
  • 25 days annual leave
  • free parking
  • private health care
  • life assurance
  • free annual eye test
  • discretionary annual bonus
  • Fulltime
Read More
Arrow Right

Service Representative, Brokerage Placement – Commercial Lines

Bridge Specialty Group is seeking a Service Representative, Brokerage Placement ...
Location
Location
United States
Salary
Salary:
22.00 - 24.00 USD / Hour
bbrown.com Logo
Brown & Brown UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active P&C and Surplus lines licenses (or ability to obtain within 45 days)
  • Bachelor’s degree in Business, Risk Management, or related field (preferred)
  • 1-2 years commercial lines insurance experience (wholesale or retail)
  • commercial servicing experience strongly valued (preferred)
  • Professional designations such as CISR, CIC, CPCU, or equivalent (preferred)
  • Two or more years of insurance work experience or bachelor’s degree
  • Good verbal and written communication skills to interact with customers at all levels
  • Excellent time management skills to prioritize daily tasks
  • Ability to understand and efficiently utilize manual and automated technology platforms
Job Responsibility
Job Responsibility
  • Respond to retail agent service inquiries (email/phone) within established service-level standards and route complex items appropriately
  • Process endorsements, audits, cancellations, reinstatements, payment status inquiries, and general policy status requests across commercial insurance lines of business including casualty, property, financial, and management lines and various other lines of business
  • Issue and deliver Certificates of Insurance
  • verify accuracy prior to delivery
  • Access carrier portals to retrieve/process endorsements, and other service items as needed
  • Follow up on open tasks to close in first time-final mode whenever possible
  • Collaborate with brokers and carrier contacts to resolve service issues and clarify requirements
  • Escalate non-routine requests or items requiring broker or carrier review
  • Follow carrier guidelines, state regulations, surplus lines requirements (as applicable to service tasks), and internal procedures
  • May perform other responsibilities as assigned
What we offer
What we offer
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more
  • Fulltime
Read More
Arrow Right

Commercial Lines Customer Service Representative

A busy company in the West Caldwell area is seeking a Commercial Lines Customer ...
Location
Location
United States , West Caldwell
Salary
Salary:
75000.00 - 85000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two years' experience in commercial insurance or a similar customer service role
  • Active Property & Casualty license, or willingness to obtain one within a specified period
  • Strong familiarity with commercial insurance coverages and industry terminology
  • Excellent communication skills, both written and verbal
  • High attention to detail and strong organizational skills
  • Proficiency in Microsoft Office applications and agency management software
  • Ability to thrive in a fast-paced environment and prioritize responsibilities effectively
  • Team-oriented mindset with a proactive approach to problem-solving
Job Responsibility
Job Responsibility
  • Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes
  • Review client policies and documents to ensure accuracy and completeness
  • Respond to client inquiries about coverage, billing, and policy details in a timely manner
  • Collaborate with producers and account managers to assist with account servicing and renewal preparations
  • Maintain up-to-date and accurate client records within agency management systems
  • Coordinate with insurance carriers to address and resolve service-related issues
  • Support marketing efforts for policy renewals by gathering necessary underwriting information
  • Ensure compliance with agency standards and regulatory guidelines in all service activities
  • Deliver attentive and courteous service to clients and partners, fostering positive relationships
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Customer Service Representative

We are currently looking for a Customer Services Representative to work initiall...
Location
Location
United Kingdom , Northampton
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Flawless customer service skills
  • Strong attention to detail/accuracy
  • Comfortable with managing large volumes of data
  • Effective written/verbal communication skills
  • Good stakeholder management
  • Strong numeracy skills
  • Good organizational skills
  • Tenacious
  • Good decision-making skills
  • Good team player
Job Responsibility
Job Responsibility
  • Deliver excellent Customer Service, managing customer expectations in line with service parameters, supporting the delivery of all CS KPI’s
  • Take responsibility for customer order placement - processing orders in JDE via emails and phone calls
  • Troubleshoot and resolve electronic orders held within the order processing system
  • Allocate EANs (European Article Number) to customer orders as part of EDI (Electronic Data Interchange) mapping and undertake daily system maintenance
  • Troubleshoot and resolve held electronic orders within the order processing system
  • Effectively manage returns in accordance with the returns policy, within the agreed KPI target
  • Take ownership of complaint process – receipt, investigation, invoice corrections, and resolution within agreed KPI target
  • Ensure back-order releases are in place within the defined timescales in line with Company SLAs
  • Ensure all invoices and additional charges are created and processed within the working month
  • Support the activation of new accounts & annual license check, in line with Quality & MHRA requirements
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Fulltime
Read More
Arrow Right

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join a retail ...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service, preferably in a retail or call center setting
  • Strong communication skills, both verbal and written, with the ability to address customer needs effectively
  • Proficiency in order entry and account management systems
  • Basic to intermediate computer skills, including familiarity with common software applications
  • Ability to handle inbound and outbound calls with professionalism and efficiency
  • Availability to work 4-5 days per week, including some Saturdays
  • A commitment to providing excellent customer service and maintaining a positive attitude
Job Responsibility
Job Responsibility
  • Provide front-line customer service in a retail environment, ensuring a positive experience for both retail and commercial clients
  • Assist customers in making design and upholstery selections, offering guidance and product knowledge
  • Process customer orders efficiently and accurately, maintaining attention to detail
  • Set up and manage customer accounts, ensuring all information is entered correctly into the system
  • Handle inbound and outbound calls professionally to address customer inquiries and resolve issues
  • Utilize intermediate computer skills to navigate systems and complete tasks
  • Work collaboratively with team members to ensure smooth operations and customer satisfaction
  • Maintain a flexible schedule, including availability for some Saturdays as required
  • Uphold company standards in service and professionalism at all times
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Service Representative, Brokerage Placement – Commercial Lines

The Service Representative, Brokerage Placement – Commercial Lines will provide ...
Location
Location
United States
Salary
Salary:
22.00 - 24.00 USD / Hour
bbrown.com Logo
Brown & Brown UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Undergraduate studies in business administration or related field of study
  • degree (preferred)
  • One year of related insurance experience (preferred) will consider undergraduate degree in lieu of experience
  • P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days
Job Responsibility
Job Responsibility
  • Perform policy service activities primarily by phone and electronically within established time and service standards
  • Assist underwriters with agency support activities
  • Make decisions to accept, modify, or decline business of lower complexity
  • Research information from multiple sources to support underwriting analysis
  • Review individual risks for acceptability
  • Consult with agents, internal, and external partners regarding customer service activities
  • Plan completion of assignments to meet agreed-upon timelines and service level agreements
  • Provide service to agencies by sharing and requesting information to support the business
  • Maintain and form relationships by providing quality customer service
  • Achieve team goals through developing a profitable book of business and strategically growing both policies in force and premium
What we offer
What we offer
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more
  • Fulltime
Read More
Arrow Right

Clinical Supply Solutions Commercial Associate

Under the general direction of the Director – Clinical Supply Solutions (CSS), t...
Location
Location
United States
Salary
Salary:
74000.00 - 105820.00 USD / Year
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, marketing, healthcare, or a related field (or equivalent experience)
  • A minimum of 4–5 years of experience in sales, business development, or a related customer-facing role, preferably within the healthcare, clinical trials, or logistics industries
  • Experience working in a global or matrixed environment is an advantage
  • Strong understanding of company policies, goals, and objectives to effectively support commercial activities
  • Familiarity with clinical trial operations, healthcare services, or 3PL operations is preferred
  • Excellent organizational skills and attention to detail
  • Proficiency in financial analysis and report preparation
  • Strong interpersonal skills with the ability to build relationships and collaborate across teams
  • Customer-service-oriented, with a focus on delivering tailored solutions to meet client needs
  • Ability to work in a dynamic, matrixed environment where influencing and teamwork are key
Job Responsibility
Job Responsibility
  • Supports the commercial growth of the CSS service line by collaborating with the BD teams to identify and prioritize sales opportunities globally
  • Takes an active role in educating Sales and Marketing teams on CSS capabilities and service development
  • Ensures insights on CSS differentiations and clients unmet needs are fed back to CSS leadership to inform decision on CSS strategy development and innovation
  • Assists in managing sales pipelines and provides regular updates on progress against revenue targets
  • Works closely with Global and Regional Sales and Marketing teams to produce prospecting strategies that drive new business acquisition for CSS
  • Prepares sales proposals, presentations, and bid defense materials to support client engagement efforts
  • Conducts market research to identify trends, opportunities, and competitive insights that align with the CSS service line strategy
  • Assists in the development of marketing materials and customer-facing collateral in collaboration with the Enablement Function
  • Participates in client meetings as needed, helping to build and nurture strong customer relationships
  • Develops and maintains dashboards and reports to track key performance indicators (KPIs) and trends, supporting data-driven decision-making
What we offer
What we offer
  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • Fulltime
Read More
Arrow Right