Commercial Lines Customer Service Representative Job at Robert Half (West Caldwell)

Front of House/Client Services Representative

Our client is looking to recruit a dynamic and motivated Front of House/Client S...

Location

United Kingdom , Ashford

Salary:

26000.00 - 28000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a front-of-house or customer service role
strong communication skills and the ability to interact effectively with diverse individuals
proficient in administrative tasks and familiar with basic financial management
confident, adaptable, and ready to tackle any challenge with a smile
a keen eye for detail to help maintain high standards across all areas of the business centre
motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service.

Job Responsibility

Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere
manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times
work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre
build strong relationships with business centre clients, gathering feedback to enhance their experience continuously
ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing.

What we offer

25 days annual leave
free parking
private health care
life assurance
free annual eye test
discretionary annual bonus

Fulltime

Front of House/Client Services Representative

Our client is looking to recruit a dynamic and motivated Front of House/Client S...

Location

United Kingdom , Ashford

Salary:

26000.00 - 28000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a front-of-house or customer service role
Strong communication skills and the ability to interact effectively with diverse individuals
Proficient in administrative tasks and familiar with basic financial management
Confident, adaptable, and ready to tackle any challenge with a smile
Keen eye for detail to help maintain high standards across all areas of the business centre
Motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service.

Job Responsibility

Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere
Manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times
Work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre
Build strong relationships with business centre clients, gathering feedback to enhance their experience continuously
Ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing.

What we offer

25 days annual leave
free parking
private health care
life assurance
free annual eye test
discretionary annual bonus

Fulltime

Customer Experience Senior Specialist

We are looking for a Customer Experience Sr. Specialist to join our global Custo...

Location

Japan , Tokyo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

At least 5 years experience in a customer facing role, preferably in the Airline, Aviation or Telecommunications industry or Satellite communications
Strong Communicator with excellent presentation skills, enjoys providing recommendations to clients and can represent SITA in front of customers and at large or senior level audiences
Fluency in English and Japanese mandatory
Product management interest and a strategic mindset
Collaborative – you enjoy working on multi-country, multi-disciplinary, multi-cultural teams and projects
Proactive Problem Solver
Focused on understanding client needs, aligning solutions to those needs, and enhancing customer satisfaction through continuous engagement
Comfortable with analysing data to produce insightful reports for clients and internal teams
Ability to learn fast and understand complex technologies, environment and services
Competent in Microsoft Office products, Excel advanced proficiency, messaging, on-line purchasing, and web-conferencing systems

Job Responsibility

Lead strategic account: lead end‑to‑end service governance and customer engagement across the assigned key account—driving operational meetings, SIP execution, proactive incident/change management, RCA delivery and other tasks in partnership with CS&O and E&T. The role will also support adjacent strategic accounts in the region
Strategic Partnerships: Build and nurture strategic partnerships by understanding customer needs and aligning them with product offerings
Support Commercial Activities: Engage in business development and support commercial opportunities to enhance revenue streams
Product Performance Monitoring: Oversee the performance of aircraft connectivity services and applications, ensuring they meet contractual commitments and service level agreements (SLAs)
Customer Satisfaction: Conduct customer satisfaction surveys, develop improvement plans, and advise on corrective actions to address issues
Service Reviews: Regularly review service performance with customers, to ensure alignment with their needs and expectations
Reporting & Trend Analysis: Generate detailed reports for clients and internal teams, including trend analysis, setting proactive actions related to service improvements, and providing insights into performance metrics
Follow all operational processes strictly and ensure effective cross‑functional coordination to maintain compliance, streamline workflows, and deliver consistent service quality
Customer Workshops: Participate in workshops to gather customer requirements, validate specifications, and ensure products are aligned with client needs
Training Coordination: Coordinate customer training needs for SITA products and services

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Boutique Manager

The Concession Manager role is an exciting opportunity to help: drive sales and ...

Location

United Kingdom , Liverpool

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth a improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts

Fulltime

Concession Manager

The Concession Manager role is an exciting opportunity to help drive sales and e...

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts

Customer Experience Executive

Ciphr has an exciting opportunity for a Customer Experience Executive to join th...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyze customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Quantity Surveyor

Maintain commercial information to the contract, in terms of reporting contract ...

Location

United Kingdom , Cumbria

Salary:

Not provided

Morgan Sindall Plc

Expiration Date

Until further notice

Requirements

HND or Degree in Quantity Surveying (or other commercially related discipline)
RICS accredited
Appropriate CSCS card
Able to demonstrate a good knowledge of monthly reporting
Practical knowledge of forms of contract
Understanding of period cost reporting and comparison with budget/forecast
Previous experience with COINS
Experience in commercial management of sub-contractors, including chairing regular meetings, measurement and control cycle, certificates, accrual calculations and value allocation
Knowledge of the procurement of sub-contractors
Able to manage and effectively monitor sub-contractors with little supervision

Job Responsibility

Manage subcontractor supplier accounts, financially and contractually, in order to secure full entitlements under the contract
Understand fully the customer’s needs and ensure effective relationships are built and maintained by consistently high customer service and on site delivery
Provide support to the site team on contract requirements
Identify, secure and deliver the business forecast in both turnover and margin
Place subcontract orders in accordance with the main contract and manage subcontractor accounts ensuring payments are timely and correct and any other commercial issues are resolved
Monitor subcontractor against programme
Obtain the most competitive quotes by understanding current market trends
Assist in the production of cost value reconciliation reports and forecast cash recovery and ensure that both are kept In line with target
Ensure applications for payment and invoices are completed and submitted to ensure payment is made to terms and within work in progress (WIP) and cash targets
Ensure compliance with all contractual requirements

What we offer

Generous, incremental holiday entitlement with the option to buy five days
Family friendly policies and work/life approach
Mentoring programmes and continuous learning support
Contributory pension scheme
Annual bonus scheme
Recognition scheme and long service awards
Car scheme and Private Medical Insurance
share-save scheme
discounts like cycle-to-work and gym memberships
support services for colleagues and their families

Fulltime

Quantity Surveyor

Maintain commercial information to the contract, in terms of reporting contract ...

Location

United Kingdom , Cumbria

Salary:

Not provided

Morgan Sindall Plc

Expiration Date

Until further notice

Requirements

HND or Degree in Quantity Surveying (or other commercially related discipline)
RICS accredited
Appropriate CSCS card
Able to demonstrate a good knowledge of monthly reporting
Practical knowledge of forms of contract
Understanding of period cost reporting and comparison with budget/forecast
Previous experience with COINS
Experience in commercial management of sub-contractors, including chairing regular meetings, measurement and control cycle, certificates, accrual calculations and value allocation
Knowledge of the procurement of sub-contractors
Able to manage and effectively monitor sub-contractors with little supervision

Job Responsibility

Manage subcontractor supplier accounts, financially and contractually, in order to secure full entitlements under the contract
Understand fully the customer’s needs and ensure effective relationships are built and maintained by consistently high customer service and on site delivery
Provide support to the site team on contract requirements
Identify, secure and deliver the business forecast in both turnover and margin
Place subcontract orders in accordance with the main contract and manage subcontractor accounts ensuring payments are timely and correct and any other commercial issues are resolved
Monitor subcontractor against programme
Obtain the most competitive quotes by understanding current market trends
Assist in the production of cost value reconciliation reports and forecast cash recovery and ensure that both are kept In line with target
Ensure applications for payment and invoices are completed and submitted to ensure payment is made to terms and within work in progress (WIP) and cash targets
Ensure compliance with all contractual requirements

What we offer

Generous, incremental holiday entitlement with the option to buy five days
Family friendly policies and work/life approach
Mentoring programmes and continuous learning support
Contributory pension scheme
Annual bonus scheme
Recognition scheme and long service awards
Car scheme and Private Medical Insurance
share-save scheme
discounts like cycle-to-work and gym memberships
support services for colleagues and their families

Fulltime

Commercial Lines Customer Service Representative

Robert Half

Location:
United States , West Caldwell

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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