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Brown & Brown UK Logo Brown & Brown UK · Insurance

Commercial Lines Account Manager

United States, Grand Rapids · Job Posted February 20, 2026
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Job Description

The Commercial Lines Account Manager is responsible for providing high-quality service and support to clients, acting as the primary point of contact for personal lines insurance needs. This role ensures effective communication between clients, carriers, and internal teams, while assisting with onboarding, servicing, and retaining accounts. The Account Manager will manage customer inquiries, resolve service issues, follow internal workflows, and contribute to the department’s overall success through account rounding, mentorship, and a commitment to client satisfaction.

Job Responsibility

  • Meeting the overall insurance needs of our internal team and customers
  • Provide prompt, accurate service to our clients, team, carrier, and broker partners to retain and grow our commercial lines book of business
  • Assist Producer in marketing new and renewing larger accounts
  • Monitoring and working reports: Follow-ups, Renewal, Expiration, and Aged Receivables
  • Prepare complete and accurate application through the agency management system
  • Follow department policies and procedures closely and prioritize work according to established guidelines
  • Back up to other CSRs
  • Support in training and development of other team members
  • Submit and follow up on Claims
  • Complete various duties and special projects as assigned

Requirements

  • Property & Casualty Insurance License
  • Proficient in Microsoft Office Suite, including Word and Excel
  • Highly adaptable with the ability to manage multiple priorities
  • Strong communication and organizational skills
  • Skilled at prioritizing tasks and meeting deadlines
  • Exceptional attention to detail and accuracy
  • Solid mathematical skills for calculating premiums, processing payments, and conducting audits
  • Professional demeanor with a positive, team-oriented attitude
  • Collaborative team player with the ability to cross-train and provide coverage when needed

What we offer

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more
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