Commercial Lines Account Manager Job at Brown & Brown UK (Grand Rapids)

Commercial Lines Account Manager

Brown & Brown UK

Location:
United States , Grand Rapids

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Commercial Lines Account Manager is responsible for providing high-quality service and support to clients, acting as the primary point of contact for personal lines insurance needs. This role ensures effective communication between clients, carriers, and internal teams, while assisting with onboarding, servicing, and retaining accounts. The Account Manager will manage customer inquiries, resolve service issues, follow internal workflows, and contribute to the department’s overall success through account rounding, mentorship, and a commitment to client satisfaction.

Job Responsibility:

Meeting the overall insurance needs of our internal team and customers
Provide prompt, accurate service to our clients, team, carrier, and broker partners to retain and grow our commercial lines book of business
Assist Producer in marketing new and renewing larger accounts
Monitoring and working reports: Follow-ups, Renewal, Expiration, and Aged Receivables
Prepare complete and accurate application through the agency management system
Follow department policies and procedures closely and prioritize work according to established guidelines
Back up to other CSRs
Support in training and development of other team members
Submit and follow up on Claims
Complete various duties and special projects as assigned

Requirements:

Property & Casualty Insurance License
Proficient in Microsoft Office Suite, including Word and Excel
Highly adaptable with the ability to manage multiple priorities
Strong communication and organizational skills
Skilled at prioritizing tasks and meeting deadlines
Exceptional attention to detail and accuracy
Solid mathematical skills for calculating premiums, processing payments, and conducting audits
Professional demeanor with a positive, team-oriented attitude
Collaborative team player with the ability to cross-train and provide coverage when needed

What we offer:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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