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The Account Manager is responsible for retention and client relationship management of our larger commercial accounts. This book of business is a mixture of industries including construction, hotels, manufacturers and distributors. The selected candidate will be able to multi-task and have a strong working knowledge of the Florida insurance marketplace. The Account Manager must be familiar with all aspects of insurance services including renewal processing and policy analysis. The Account Manager works in tandem with the Commercial Producer (Sales Agent) to develop account strategy and increase longevity and profitability for the company; utilizes company resources to collectively deliver solutions to clients, and is responsible for all aspects of managing and maintaining their commercial lines accounts.
Job Responsibility:
Work with the Large Commercial clients to provide exceptional customer service
Handle client requests for information, endorsements, forms, and rates for accuracy, recommending changes or amendments
Review and analyze policies, endorsements, forms, and rates for accuracy, recommending changes or amendments
Oversee the requests for endorsements, and control and preparation of binders, certificates, invoices, automobile identification cards, and similar items
Review suspense on a regularly scheduled basis, re-suspending or handling items as appropriate
Maintain account files, overseeing that documents are placed into appropriate sections when not documented via automated database
Assist in clearing omitted items, account differences, and commission differences
Coordinate premium financing needs with Accounting Department
Keep producers informed
Correspond with markets and clients, accompanying producers on visits as requested
Responsible for the marketing of assigned accounts, obtaining and evaluating quotations, and determining and recommending markets
Maintain knowledge of carrier underwriting criteria, deviations, plans, and marketing policy
Maintain knowledge of approved rates by the respective carriers, and be able to explain the rating of any policy
Negotiate with company underwriters
Requirements:
2-20 license required
5+ years' in an independent agency setting servicing commercial accounts and marketing renewals
Strong knowledge of Microsoft Word and Excel (formulas, data manipulation, pivot tables, etc.)
Excellent verbal and written communication skills
Ability to read, analyze, and interpret insurance policies, coverages, documents and regulations
Ability to write reports and business correspondence
Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, commissions, premiums and percentages
Ability to solve practical problems and deal with a variety of concrete variables
Bachelor's Degree highly preferred
Nice to have:
Bilingual Spanish or other languages is a PLUS
Strong interest in obtaining other insurance designation