Commercial Insurance Review Representative

• Manage risk by performing review and analysis of insurance policies for the express purpose of determining acceptability and compliance
• support less experienced loan administrators in providing resolutions of inquiries and complaints
• determine appropriate course of action and conduct investigative steps to fully identify customer issues
• assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• evaluate and upload data into the systems of record
• review moderately complex loan servicing documentation language
• ensure compliance with all policies, procedures and regulatory requirements
• provide guidance and training to peers and may have limited supervisory responsibilities
• collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• interact with internal and external customers
• receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Insurance experience
• ability to review and interpret complex commercial loan documents
• commercial loan experience
• experience reviewing and interpreting insurance policies as they apply to collateral secured loans
• excellent verbal, written, and interpersonal communication skills
• strong analytical skills with high attention to detail and accuracy
• intermediate Microsoft Office (Word, Excel, and Outlook) skills
• ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Equal opportunity employment policies
• hybrid work schedule