Commercial Insurance Review Associate

• Manage risk by performing review and analysis of insurance policies for the express purpose of determining acceptability and compliance
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Evaluate and upload data into the systems of record
• Review moderately complex loan servicing documentation language
• Ensure compliance with all policies, procedures and regulatory requirements
• Provide guidance and training to peers and may have limited supervisory responsibilities
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal and external customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Insurance experience
• Commercial loan experience
• Ability to review and interpret complex commercial loan documents
• Experience reviewing and interpreting insurance policies as they apply to collateral secured loans
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy

Hybrid work schedule