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Beretta Clima Italia Logo Beretta Clima Italia · IT - Administration

Commercial HVAC Service Manager

United States, Willowbrook 79000.00 - 158000.00 USD / Year · Job Posted March 26, 2026
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Job Description

Supervises a team of entry to intermediate level Field Service professionals or Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Job Responsibility

  • Forecast, monitor and document financial performance against plan
  • Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
  • Recruit, interview, hire, and train technicians as required to meet workload demands, and company or customer expectations and requirements
  • Communicate regularly within the team to ensure that personnel are being scheduled and dispatched accurately by skill level, efficiency and training requirements
  • Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable
  • Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
  • Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
  • Develop career paths and training plans for service teams to create a best in class service team and minimize attrition

Requirements

  • High School Diploma or GED
  • 5+ years of experience in a Commercial HVAC Field Service role
  • Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs
  • Valid and current Driver’s License and can be insurable by the company’s insurance
  • 2+ years of experience with Microsoft Office (Word, Excel, Outlook)

Nice to have

  • 5–10 years of commercial HVAC service leadership or equivalent field service leadership experience
  • Strong working knowledge of commercial HVAC systems and service delivery models
  • Demonstrated leadership capability with ability to develop teams and drive accountability
  • Technical aptitude with understanding of field diagnostics and service execution
  • Strong business acumen with ability to manage financial performance and operational metrics
  • Experience with Salesforce, ServiceMax, ERP/SAP systems, or similar service management platforms preferred

What we offer

  • Health Care Benefits: Medical, Dental, Vision
  • Wellness incentives
  • Retirement Benefits
  • Paid vacation days, up to 15 days
  • paid sick days, up to 5 days
  • paid personal leave, up to 5 days
  • paid holidays, up to 13 days
  • birth and adoption leave
  • parental leave
  • family and medical leave
  • bereavement leave
  • jury duty leave
  • military leave
  • purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account
  • Health Care Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance
  • short-term cash incentives
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