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First American Financial Logo First American Financial · Real Estate

Commercial Escrow Assistant

United States, Phoenix 18.46 - 24.63 USD / Hour · Job Posted February 21, 2026
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Job Description

First American is looking to add an Escrow Assistant to our growing commercial real estate team in Phoenix, AZ. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.

Job Responsibility

  • Assist in the escrow process for simple and complex commercial transactions such as preparing documents for closing, inputting closing statement information, and handling disbursement and follow-up
  • Communicate regularly with customers during the escrow process
  • adapts communication style as needed
  • Interpret various agreements as they relate to escrow closings
  • Work with innovative technologies to enable escrow transactions and communicates with customers to provide a phenomenal customer experience

Requirements

  • Exceptional at prioritizing time and workloads to meet established deadlines
  • Passionate about helping customers while maintaining a professional and positive attitude
  • Excellent verbal and written communication with internal and external customers
  • uses various types of communication to meet customer expectations and build relationships
  • Problem solver who has strong organizational skills, is detail oriented, and has a natural curiosity with an eagerness to learn
  • Thrives in contributing to a team where we come together to deliver beyond customer expectations
  • Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
  • Embraces emerging technologies, including AI-driven tools, to enhance efficiency, accuracy, and client service within the escrow process
  • High school diploma or equivalent
  • 2+ years of escrow-related experience preferred

What we offer

  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan
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