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This position plays an essential role within the Commercial Enablement (CE) team by bringing strategic insight and innovative ideas to our onboarding and ongoing training processes. Responsibilities include designing and delivering curated new hire onboarding experiences across the commercial organization as well as encouraging the adoption and effective use of tools and technology.
Job Responsibility:
Enhance onboarding with role-based learning, skills assessments, and certification programs
Collaborate with managers to set onboarding success criteria and performance standards
Set onboarding metrics (30, 60, 90, 180 days) to measure effectiveness and ramp-up speed
Manage monthly reporting on commercial technology usage across users
Monitor adoption trends and link tool use to pipeline, productivity, and growth
Assess ROI of technology investments and provide insights for optimization
Maintain quarterly scorecards showing: Enablement program impact
Technology usage and effectiveness
Influence on pipeline and commercial growth
Track onboarding completion, certification results, and time-to-productivity metrics
Identify gaps in onboarding content, tool use, or user behavior and suggest improvements
Drive continuous improvement with data-driven insights and stakeholder feedback
Document processes, metric definitions, and reporting standards for consistency and scalability
Build and maintain dashboards, reports, and scorecards from commercial tech systems
Gather, validate, and combine data from platforms such as CRM, enablement tools, and learning systems
Create leadership-ready presentations that summarize trends, insights, and recommendations
Requirements:
Bachelor’s degree in Business, Operations, Analytics, Finance, Marketing, Information Systems, or a related field, or equivalent relevant experience
3–6 years in Commercial/Revenue/Sales Enablement, Business Operations, or Analytics
Experience with onboarding and training programs in commercial or go-to-market environments preferred
Demonstrated ability to develop performance metrics, dashboards, and scorecards for leadership reporting
Proven experience analyzing adoption and utilization of enterprise technology platforms (CRM, enablement, learning, or sales tools)
Experience collaborating across sales, marketing, operations, and technology teams is preferred
Understanding of onboarding, enablement, and continuous learning best practices
Strong project management and organizational abilities and can handle multiple initiatives
Excellent written and verbal communication
translate data into actionable insights
Attention to detail with focus on accuracy and data integrity
Strategic thinker with tactical execution in a fast-paced environment
Able to synthesize information from various sources into cohesive insights
Skilled at identifying inefficiencies and recommending data-driven improvements
Works independently and collaboratively within teams
Strong analytical skills
able to interpret complex data and spot trends
Presents complex information clearly to leadership audiences
Adapts quickly to changing priorities, tools, and business needs