Commercial Director

• Lead, coach, and develop a high-performing commercial team including Sales, Catering, Revenue Management, Reservations, Marketing, and Public Relations
• Foster a dynamic, collaborative, and high-performance culture
• Partner closely with the General Manager, Planning Committee, Third Party partners to align hotel business plan with revenue-generating strategies
• Build trust with internal and external stakeholders including Ownership and Corporate leadership
• Represent the hotel in commercial forums, travel as required, and maintain strong relationships within the Four Seasons network and the broader luxury hospitality sector
• Provide strategic guidance in terms of Revenue & Distribution
• Develop and implement robust pricing and revenue strategies to maximize RevPAR and overall profitability
• Ensure alignment across sales channels and consistent performance across key KPIs
• Drive revenue accountability across all departments
• Oversee key account management and provide support for strategic partnerships
• Lead the development and execution of sales strategies to optimize group, transient, and corporate segments
• Approve sales travel budgets, review team performance, and set ambitious but achievable goals
• Ensure effective deployment of resources across both properties to maximize market opportunities
• Develop and execute an integrated Annual Marketing Plan that supports brand positioning and commercial goals
• Direct all digital and traditional marketing activities, including SEO, PPC, social media, content, and campaign strategy
• Ensure both hotels maintain a compelling presence on Four Seasons platforms and across third-party channels
• Monitor market trends and ensure both properties stay ahead of competitors in positioning, messaging, and customer engagement
• Oversee the Public Relations strategy and initiatives with local agencies and corporate support
• Champion a thoughtful and consistent brand voice across all channels
• Lead the development of targeted campaigns and partnerships that drive awareness and preference in key feeder markets

• Minimum three to five years’ experience in a Commercial Director role within luxury hospitality
• Proven track record in Sales, Marketing, and Revenue Management, preferably with Four Seasons or comparable luxury brands
• Bachelor’s degree in Business, Marketing, or Hospitality Management preferred
• Exceptional leadership and communication skills
• Strong financial and budget management acumen
• Strong knowledge of the China market
• Creative mindset with ability to identify new opportunities
• High degree of professional integrity and hands-on, collaborative approach
• Flexibility to travel to key markets as needed
• Fluency in Mandarin & English required

Additional language skills are an asset