Commercial Director

• Partner closely with the General Manager, Planning Committee, Third Party partners to align hotel business plan with revenue-generating strategies
• Lead, coach, and develop a high-performing commercial team including Sales, Catering, Revenue Management, Reservations, Marketing, and Public Relations
• Foster a dynamic, collaborative, and high-performance culture
• Represent the hotel in commercial forums, travel as required, and maintain strong relationships within the Four Seasons network and the broader luxury hospitality sector
• Build trust with internal and external stakeholders including Ownership and Corporate leadership
• Ensure alignment across sales channels and consistent performance across key KPIs
• Provide strategic guidance in terms of Revenue & Distribution
• Develop and implement robust pricing and revenue strategies to maximize RevPAR and overall profitability
• Drive revenue accountability across all departments
• Lead the development and execution of sales strategies to optimize group, transient, and corporate segments
• Oversee key account management and provide support for strategic partnerships
• Ensure effective deployment of resources across both properties to maximize market opportunities
• Decide sales travel budgets, review team performance, and set ambitious but achievable goals
• Analyse and anticipate market trends to ensure the hotel maintains a leading competitive position through innovative messaging, strong market presence, and elevated customer engagement
• Develop, lead, and execute an integrated Annual Marketing Plan that supports Four Seasons’ brand positioning and the property’s commercial and revenue objectives
• Oversee all marketing activities across both digital and traditional channels, ensuring alignment and synergy between online and offline initiatives to maximize brand visibility
• Apply data-driven insights, leveraging analytics and market intelligence to optimize campaign performance and improve return on investment
• Lead the hotel’s digital marketing strategy with a focus on performance marketing, SEO/SEM, paid media, and CRM optimization
• Direct social media strategy, online content creation, and digital storytelling to strengthen the hotel’s presence across key platforms
• Execute always-on digital campaigns that enhance guest acquisition, online engagement, and long-term brand loyalty
• Monitor digital KPIs, trends, and emerging technologies to ensure the hotel remains at the forefront of digital innovation in luxury hospitality
• Champion and maintain a consistent, authentic Four Seasons brand voice across all communication channels
• Oversee the full Public Relations strategy in coordination with local agencies and corporate teams to elevate media exposure and strengthen brand storytelling
• Lead the development of targeted PR and marketing campaigns, including partnerships and influencer collaborations, to drive awareness and preference in key feeder markets
• Cultivate and manage strategic relationships that enhance brand equity and support integrated marketing efforts across luxury, lifestyle, corporate, and travel trade segments

• A strategic commercial leader with a strong preference for experience in a Commercial Director role within luxury hospitality, ideally in Jakarta or comparable major Southeast Asian markets
• Demonstrated success in driving Sales, Marketing, and Revenue Management performance, with prior experience at Four Seasons or other top-tier luxury brands
• Exceptional leadership and communication capabilities, with the influence and confidence to inspire high-performing teams and engage effectively with Jakarta’s dynamic business, social, and luxury consumer communities
• Strong financial and budget management acumen, with the ability to forecast accurately, optimize spending, and drive profitable commercial strategies in a competitive Jakarta market
• A creative and forward-thinking mindset, capable of identifying new opportunities specific to Jakarta’s evolving luxury, corporate, and social segments while innovating within a structured brand environment
• A high level of professional integrity combined with a hands-on, collaborative approach that aligns well with both the Four Seasons culture and Jakarta’s relationship-driven business landscape
• Fluency in English is required
• Additional language skills—especially Bahasa Indonesia—are considered a valuable advantage
• A deep understanding of the Jakarta market is essential, including competitive insights, customer behaviour trends, digital consumption patterns, and the expectations of both local and international luxury travellers
• For Indonesian nationality only

Additional language skills—especially Bahasa Indonesia—are considered a valuable advantage

• Competitive salary and comprehensive benefits package
• Opportunities for professional growth and development, with access to world-class training programs
• Complimentary stays at Four Seasons Hotels and Resorts worldwide
• Complimentary dry cleaning for business attire