Commercial Director

• Develop and execute strategies to achieve revenue targets across rooms, events, and ancillary services
• Monitor current and future market trends to proactively adjust commercial plans and optimize performance
• Direct individual and group sales activity, ensuring an optimal business mix across transient, leisure, group, MICE segments
• Lead major sales efforts with Director of Sales, and support the sales team in high-value negotiations
• Oversee the development of integrated marketing plans, including digital, Public Relations, social media, promotional and paid media strategies
• The ability to understand the different needs of market segments and implement strategies/programs as appropriate to maximize profitability
• Develop and implement the Annual Commercial Plan
• Prepare, monitor and control the annual commercial budget. Ensure brand consistency in all internal and external communications, including third-party and corporate materials
• Represent the resort in trade shows, events, and industry forums to enhance visibility and market presence when required
• Review and monitor competitive hotels to formulate recommendations on product and service enhancements to remain competitive
• Identify sources of business available to the hotel and establish priority marketing opportunities in the solicitation of that business
• Lead, train, and mentor the Commercial team, setting clear KPIs and conducting regular performance evaluations
• Establish and monitor annual sales goals, budgets, and incentive plans
• Coordinate departmental action plans, sales trips, promotions, and special events
• Co-ordinate sales activities with WSOs
• Manage inventory control, pricing strategy, and availability for guest rooms and event space
• Review and resolve booking conflicts, cancellations, or client issues, ensuring optimal service and profitability
• Develop and approve travel schedules and budgets
• Determine staffing requirements, sales deployment, areas of responsibility and manage the performance of assigned staff according to their respective job descriptions
• Maintain strong relationships with key clients and accounts
• Provide “one-up” sales assistance for all key accounts
• Ensure high service standards and personalized communication throughout the sales process
• Promote guest loyalty and generate repeat business through proactive engagement and follow-up
• Analyze sales data (C360, RevFinder, Adobe Analytics, etc.), competitor activity, and customer behavior to inform strategic decisions
• Provide accurate forecasts and performance reports to senior leadership
• Contribute to budgeting, revenue forecasting, and long-term business planning
• Coordinate with operations, revenue, and front office teams to ensure alignment of sales and reservations strategies with guest experience and operational capabilities
• Conduct regular interdepartmental meetings to optimize communication and planning for booked business
• Ability to manage different stakeholder relationships including ownership groups, corporate personnel, interdepartmental relationships and local communities
• Utilize and oversee CRM and sales systems (e.g., Golden Sales and Catering, PMS) to support sales activity and reporting
• Implement and maintain automated processes for tracking, reservations, and client relationship management
• Implement systems to ensure Commercial programs achieve projected results
• Assist in the preparation and control of the Commercial budget
• Ensure departmental cost efficiency, including management of direct selling costs
• Align commercial activities with broader resort business goals and operational strategies

• Bachelor’s degree in Hospitality, Marketing, Business, or related field
• Previous Commercial Director position is a plus, minimum of 4 years experience in luxury hospitality in one of the commercial discplines
• Requires strong revenue and budget management skills
• Proven track record of success in driving revenue and team performance
• Strong knowledge of digital marketing, OTA platforms, and CRM systems is preferred
• Excellent communication, negotiation, and interpersonal skills
• English: Advanced level (spoken and written). Must be able to effectively interact with international guests, draft professional emails and reports, and actively participate in work-related meetings conducted in English
• Implement systems to ensure sales and marketing programs achieve projected results
• Understand, utilize and supervise the installation of automated sales and reservations systems

Arabic and any other language is a plus but not required

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals