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We are seeking an experienced commercial contracts professional to support account leadership in managing complex commercial relationships and contract portfolios for strategic operating company and external customers in India. This customer-facing role focuses on end-to-end contract lifecycle management, including new and renewal services, complex deal mobilisation, and in-life commercial performance. The role partners closely with Commercial Client Partners and Portfolio Leads, ensuring contractual obligations are delivered with clear scope, strong governance, controlled risk, and effective change management, while driving value through revenue growth, cost optimisation, and margin improvement.
Job Responsibility
Execute all commercial and contractual obligations across the full contract lifecycle, with post-contract P&L responsibility covering revenue, margin, cost, risk, and compliance
Partner with Commercial Client Partners and Customer Account Leads to shape commercial strategy and support contract closure for new and renewal services
Act as strategic commercial advisor, producing executive-level briefings on performance, risks, and opportunities to grow value and differentiate from competitors
Lead contractual change management, in-life governance, and complex commercial transactions
Maintain rolling P&L forecasts and deliver detailed commercial analysis and ad-hoc reporting based on stakeholder needs
Support revenue tracking, account planning, and forecasting across managed customer portfolios
Act as escalation point for post-signature commercial issues, managing senior stakeholders through clear analysis and recommendations
Build trusted customer relationships and collaborate with senior leaders across Service Towers and Go-To-Market teams to maximize account profitability
Requirements
Senior commercial contracts specialist with strong post-contract management expertise and advanced analytical capability
Experienced in leading complex contractual negotiations and developing effective negotiation strategies
Commercially astute with solid contractual awareness and accounting knowledge
Credible relationship builder, confident engaging with stakeholders up to senior leadership level
Comfortable operating in fast-paced, ambiguous environments with proactive and solution-focused mindset
Experience from telecommunications, outsourcing, system integration, or professional services environments
Relevant professional qualification or MBA (desirable)
Strong data analysis and advanced MS Office skills
What we offer
Opportunity to manage complex, high-value customer contracts with significant commercial impact
Exposure to senior stakeholders and strategic customer decision-making forums
A role that combines commercial strategy, governance, and hands-on execution within a global organization