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In our newly established Service Operational Excellence team, we are responsible for establishing and managing our global consent model. As part of our new commercial strategy, we will grow our business by delivering new digital services and tools for our users. As the owner of our commercial consent processes, you will ensure compliant consent handling in the execution of our strategy. This role of global consent process owner sits at the intersection of commercial execution, data usage, and consent governance. Your responsibility is to ensure efficient, compliant consent handling while enabling commercial scalability and faster execution across markets. You are not expected to be a legal specialist, but you will thrive in balancing legal requirements with commercial needs and new digital possibilities. You will own how consent is governed, standardized, and operationalized across key markets, while allowing for local regulatory and commercial needs. As the global process owner, you have a clear mandate to make decisions, balance competing inputs, and push back - including towards senior stakeholders - when commercial value, customer experience, or scalability is at risk. The scope covers consumers, healthcare professionals (HCPs), and careers across CRM and customer-facing channels, with Salesforce at the core.
Job Responsibility:
Own and govern the global consent model, balancing standardization with local requirements
Establish and run a cross-market forum to share best practices and compliant ways of working
Translate legal and regulatory requirements into workable commercial processes
Act as the decision maker on commercial consent topics based on analysis and multiple inputs
Drive consent handling across our commercial platforms
Work with depersonalization and correct data handling to support future use cases
Own and prioritize the consent-related initiative backlog and build business cases
Collaborate closely with legal, CX, IT, markets, and other consent-focused roles
Requirements:
5+ years of experience in business, commercial operations, data, law, or governance
Hold a master’s degree (business, law, economics, or similar)
Excel in communicating, navigating complex stakeholders and making clear decisions
Think commercially first, while respecting regulatory boundaries
Work independently, are pragmatic, and willing to push back when needed
Nice to have:
Experience with consent management, data privacy processes, or CX platforms
What we offer:
A high-impact role with real mandate, not a coordination position
The opportunity to shape how consent enables commercial growth at scale
High visibility across markets and stakeholders
A strong commercial CX environment focused on execution and outcomes
A role contributing to making life better for patients