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WHSmith Group Logo WHSmith Group · IT - Administration

Commercial Compliance Manager

United Kingdom, London · Job Posted March 21, 2026
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Job Description

At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Commercial team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work. The Media Operations & Compliance role is critical in landing all retail media activity in stores and future proofing our processes.

Job Responsibility

  • Create and implement processes to improve retail media compliance in stores and across the digital media network
  • Be the product owner for retail media systems including the scheduling system and CMS
  • Constantly review developments required on these systems to improve how we operate and improve retail media compliance
  • Manage the development requirements for retail media systems by collating and scoping developments with the wider team and prioritise where needed including any short-term bug issues
  • Continuously review future developments in tech in this space that supports our growth strategy in retail media
  • Spend time in stores supporting the delivery of campaign activations and implementation of any new media assets and materials
  • Will create engagement material for our store teams to ensure all activations land right first time
  • Create new processes to monitor and report compliance to ensure we are continuously improving
  • Support the buying and media team by creating supplier facing documents sharing proof of execution
  • Create RACI documents to ensure a future proof process for all media operations and activations
  • Be the point of escalation for all compliance issues in stores and any supplier mitigation needed

Requirements

  • Previous experience in an operational role preferred
  • Excellent organization and planning skills, including strong Excel and PowerPoint
  • Strong communicator, with an ability to influence at all levels of the business
  • A self-starter, with the initiative to drive improvement and change without prompt
  • A team player who can self-manage, but is willing and able to support colleagues and share best practice
  • Proven experience of prioritization and managing ambiguity required
  • Experience of managing high profile, time critical projects
  • Good level of analytical experience, and commercial acumen

What we offer

  • Hybrid Working Model from home and in the office
  • 4pm Friday Finish
  • Flexible Working
  • 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
  • Family Friendly Leave
  • Company Pension scheme
  • Sharesave Scheme
  • Annual Bonus based on company and personal performance
  • Competitive Salary and Car Allowance
  • Private Medical
  • Staff Discount Card for stores and online
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