Commercial Collections Representative

• Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
• Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
• Review account equity to determine loss projections
• Monitor portfolio for policy compliance and adherence to risk ratings
• Assist in the training of entry level staff
• Participate in conducting issue specific training in conjunction with Manager
• Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
• Lead by example, handle core assignments effectively while taking on additional responsibilities
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2 years of Collections experience
• Experience working in roles within Accounting, Accounts Receivable/Payable
• Customer service/Customer Care experience
• Experience working with the following systems: Artiva, and Infolease
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Sound analytical skills with high attention to detail and accuracy
• Experience delivering results in a fast-paced, deadline driven environment
• Sound organizational, multi-tasking, and prioritizing skills
• Ability to work effectively, as well as independently, in a team environment
• A BS/BA degree in accounting, finance, or economics