Commercial Collections Representative

• Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
• research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
• review account equity to determine loss projections
• monitor portfolio for policy compliance and adherence to risk ratings
• assist in the training of entry level staff
• participate in conducting issue specific training in conjunction with Manager
• utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
• lead by example, handle core assignments effectively while taking on additional responsibilities
• collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• interact with internal customers
• receive direction from leaders
• exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2 years of Collections experience
• experience working in roles within Accounting, Accounts Receivable/Payable
• customer service/Customer Care experience
• experience working with the following systems: Artiva, and Infolease
• intermediate Microsoft Office (Word, Excel, and Outlook) skills
• excellent verbal, written, and interpersonal communication skills
• ability to provide strong customer service while actively listening and responding in an appropriate manner
• excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• sound analytical skills with high attention to detail and accuracy
• experience delivering results in a fast-paced, deadline driven environment
• sound organizational, multi-tasking, and prioritizing skills
• ability to navigate multiple computer systems, applications, and utilize search tools to find information
• ability to work effectively, as well as independently, in a team environment
• a BS/BA degree in accounting, finance, or economics