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Commercial Co-worker

https://www.ikea.com Logo

IKEA

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Location:
India , Pune

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a passionate and customer-focused commercial co-worker who thrives in a dynamic and fast-paced retail environment. You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing.

Job Responsibility:

  • Prepare product presentations and secure merchandising basics
  • ensure all customer material and digital solutions are ready to use to give customers a positive shopping experience
  • engage with customers, making them feel expected and welcome while understanding their needs
  • demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits
  • support and guide self-planning customers, ensuring a smooth and seamless experience
  • conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders
  • offer relevant services, finalize purchases, and provide excellent after-sales support
  • ensure efficient returns processing and coordinate with matrix stores when necessary
  • maximize sales while maintaining profitability by promoting top-selling and priority products
  • maintain product presentation, merchandising, and digital tools for an enhanced shopping experience
  • uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers
  • collaborate with the team to continuously improve customer service and the overall shopping experience

Requirements:

  • Strong knowledge of selling techniques and a deep understanding of customer behavior
  • a passion for active selling, with a results-driven and business-minded approach
  • basic knowledge of home furnishing trends and IKEA's modular product range
  • the ability to work efficiently, organize tasks, and manage time effectively
  • a strong sense of teamwork, flexibility, and openness to change
  • the ability to work in a fast-paced and future-oriented environment
  • digital proficiency and adaptability to work in an integrated online and offline sales environment

Additional Information:

Job Posted:
November 22, 2025

Employment Type:
Parttime
Work Type:
On-site work
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