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Commercial Co-worker - Pacific

India, New Delhi · Job Posted June 15, 2026
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Job Responsibility

  • Prepare product presentations and secure merchandising basics
  • Ensure all customer material and digital solutions are ready to use to give customers a positive shopping experience
  • Engage with customers, making them feel expected and welcome while understanding their needs
  • Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits
  • Support and guide self-planning customers, ensuring a smooth and seamless experience
  • Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders
  • Offer relevant services, finalize purchases, and provide excellent after-sales support
  • Ensure efficient returns processing and coordinate with matrix stores when necessary
  • Maximize sales while maintaining profitability by promoting top-selling and priority products
  • Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience
  • Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers
  • Collaborate with the team to continuously improve customer service and the overall shopping experience

Requirements

  • Strong knowledge of selling techniques and a deep understanding of customer behavior
  • A passion for active selling, with a results-driven and business-minded approach
  • Basic knowledge of home furnishing trends and IKEA's modular product range
  • The ability to work efficiently, organize tasks, and manage time effectively
  • A strong sense of teamwork, flexibility, and openness to change
  • The ability to work in a fast-paced and future-oriented environment
  • Digital proficiency and adaptability to work in an integrated online and offline sales environment

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