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Commercial Cleaning Supervisor (Client Relations)

Australia, Townsville Employment contract · Job Posted June 15, 2026
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Job Description

Are you a hands-on leader with a knack for building great client relationships and keeping operations running like clockwork? Our client is a premier Townsville-based cleaning contractor looking for a dynamic Cleaning Supervisor to head up our Periodical Services division. This isn't just about inspecting floors—this role is a vital blend of client engagement, team leadership, and operational scheduling. You will be the driving force behind keeping our existing clients happy, and ensuring our specialized cleaning teams are fully equipped and ready to deliver top-tier results.

Job Responsibility

  • Visiting regular, existing clients to identify extra service needs and upsell periodic cleaning opportunities
  • contacting previous clients and following up on unsuccessful quotations to reactivate accounts and generate new work
  • organising monthly periodical jobs straight from the master calendar and calling clients to initiate and confirm bookings
  • assisting with writing and setting up detailed, accurate periodical job sheets
  • coordinating the staff, specialized equipment, and vehicles required to complete scheduled works efficiently
  • helping recruit, train, and develop specialized staff teams to safely and effectively carry out periodic cleaning services

Requirements

  • Proven experience in commercial cleaning (specifically specialized/periodical cleaning)
  • solid understanding of chemical use and equipment
  • experience supervising, training, and motivating teams
  • valid Open QLD Driver's License
  • strong commitment to WHS practices
  • Secondary School/High School education

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