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As a CBRE, Government & Defense Services Cleaning Manager, you will be responsible for the implementation of strategic direction for onsite cleaning operations. You will oversee cleaning operations, ensuring high standards of cleanliness and safety while managing staff and resources effectively.
Job Responsibility
Provide formal supervision for employees
Conduct performance evaluations and coaching
Oversee the recruiting and hiring of new employees
Coordinate and manage the team's daily activities
Establish work schedules, assign tasks, and cross-train staff
Set and track staff and department deadlines
Mentor and coach as needed
Leads, manages, and inspires a diverse team to provide top-notch service
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team
regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners
makes decisions grounded in balance of risk/reward and short/long term implications
Supports Client Manager in setting cultural tone in region
meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Collaborates with key partners to support regional initiatives
Ensures compliance with QA, CBRE Government & Defense policies, and program requirements, along with completing all reporting on time
Champions development in partnership with Client Account Manager within the region
conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills
has full understanding of all roles in operation
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends
participates in regional strategic planning meetings
Requirements
Bachelor's or master's degree from an accredited college or university preferred, or five (5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree
Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc.
Has a proven track record of growing a business and leading teams, along with strong financial acumen
Has ability to think quickly, analytically, strategically, and accurately
Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in the use of Microsoft Suite
Multi-site travel required in this position (up to 50%)