Commercial Claims Unit Manager

• Lead, mentor, and inspire a team of commercial claims associates to deliver exceptional service
• Leverage prior commercial leadership expertise to guide team members in resolving complex customer inquiries and claims
• Personalize leadership approach to develop team members’ skills
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention
• Hold team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service
• Address escalated customer concerns with professionalism and empathy
• Collaborate with leadership and cross-functional teams to identify and implement process improvements
• Serve as a resource for team members on insurance-related questions, providing mentorship and training

• Bachelor's or Associate's degree with 2+ years of commercial auto or trucking (preferred) claims supervisory experience
• Minimum of 4 years commercial auto or trucking (preferred) claims supervisory experience in lieu of a degree (high school diploma or equivalent required)
• Must hold an active Insurance Adjusters License and ability to obtain/maintain additional licenses as needed
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
• Strong results orientation, with a history of meeting or exceeding performance goals
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence

Long haul trucking experience

• Licensing and continuing education at no cost to you
• Leadership development programs and hundreds of eLearning courses
• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1
• 401(k) Match: 100% match up to 6% of eligible earnings, vesting immediately
• Incentives and Recognition - Corporate wide bonus programs
• Tuition assistance
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance
• Workplace flexibility
• GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year