Commercial Claims Handler, Lawes Consulting Group

Lawes Consulting Group

Location:
United Kingdom, Lancashire

Category:
Insurance

Contract Type:
Employment contract

Salary:

35000.00 GBP / Year

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Job Description:

We’re recruiting on behalf of a long-standing, client-focused Chartered Insurance Broker who is looking for an experienced Commercial Claims Handler. You’ll manage a variety of commercial and personal claims from start to finish, acting as a trusted liaison between clients and insurers to ensure smooth, fair resolutions.

Job Responsibility:

Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber
Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties
Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly
Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process
Maintain accurate case records and a structured diary to track progress on all open files
Support the wider business by preparing summary reports and insights on key claims
Promote best practices in compliance with FCA regulations and internal policies
Reviewing and registering new claims swiftly, acknowledging correspondence
Liaising with insurers to progress and monitor claim outcomes
Gathering documentation and evidence to assess liability and coverage
Monitoring outstanding claims through diary management systems
Supporting account executives on complex and high-value cases
Staying up to date with industry trends and regulatory updates, particularly within the childcare insurance sector
Participating in ongoing training and professional development activities

Requirements:

At least 3 years’ experience handling claims within the commercial insurance market
A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.)
GCSE A-C grade (5 minimum) must include Maths and English
Strong communication – both written and verbal – with a client-first approach
High level of attention to detail and accuracy
Proficiency in Microsoft Office (Word, Excel, Outlook)
Confident when negotiating settlements and defending client positions
Strong organisational and time management skills
Able to collaborate within a team while also managing an independent workload

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Commercial Claims Handler