Commercial Business Analyst

• Define and maintain KPIs and metrics across the customer and patient lifecycle
• Use BI tools (e.g., Snowflake, Looker, Salesforce) to build and maintain internal and external reporting, such as OKR dashboards, scorecards, and healthcare program performance
• Work closely with Engineering and Product (Studio) teams on underlying data models, metric definitions, and data pipelines to ensure consistency across the organization
• Support development of QBRs, executive business reports, and Board materials by assembling data, generating insights, building visualizations, and crafting clear narratives for clinical, operational, and financial KPIs
• Design. launch, and operationalize LLM-enabled workflows and AI-powered assistants that turn raw data into usable narratives and insights (e.g., summarizing account performance, drafting QBR materials, synthesizing qualitative feedback), in close partnership with Studio
• Evaluate emerging LLM/AI capabilities to automate or augment commercial reporting and decision-making (e.g., automated account health digests, opportunity risk flags, pipeline and utilization summaries)
• Analyze data to identify trends, leading indicators, and risk signals related to program health, customer satisfaction, renewals, and expansion opportunities

• 3-6 years of experience in healthcare analytics, healthcare business analysis, or data science (e.g., digital health, payer, provider, health tech)
• Bachelor’s degree in a quantitative field (e.g., Statistics, Data Science, Health Informatics) or equivalent practical experience
• Experience working with healthcare datasets (e.g., claims, EMR/EHR, digital engagement data)
• Strong analytical skills and experience with data modeling and performance measurement in a healthcare context
• Proficiency in SQL and experience with at least one analytics language (e.g., Python) for querying, transforming, and analyzing datasets
• Experience building reports and dashboards in modern BI tools (e.g., Looker, Tableau, Power BI) to support data-driven decision-making
• Familiarity with CRM and commercial reporting (ideally Salesforce), including connecting accounts, pipeline, and revenue metrics to program performance and outcomes
• Demonstrated experience using or enabling LLM-based tools to accelerate analysis, insight generation, or content creation, and contributing to the design of AI-powered assistants or automated workflows
• A track record of using data to deliver actionable insights and performance improvements in a fast-paced, high-growth environment

more advanced experience with agentic workflows is a plus

• generous vacation policy
• professional development fund
• flexible working arrangements
• stock options