CrawlJobs Logo

Commercial and Digital Director

southeasternrailway.co.uk Logo

Southeastern Railway

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Are you ready to shape the commercial future and digital evolution of one of the UK’s busiest rail networks? We’re seeking a Commercial & Digital Director to join our Executive Team, based at our London Bridge Head Office. As the first Train Operator to integrate track and train under a single leadership team, Southeastern is entering a defining chapter, modernising our railway, elevating customer experience and moving towards Great British Railways. This is a moment for bold leadership, vision, and turning today’s opportunities into tomorrow’s transformation.

Job Responsibility:

  • Driving the commercial performance of the business, delivering growth and reducing subsidy
  • Leading our digital and technology strategy, ensuring we adopt modern, customer‑focused and future‑proofed solutions
  • Owning revenue generation, including fares, retail channels, revenue management, marketing, brand, and commercial partnerships
  • Transforming our use of data, enabling better decision‑making across the organisation
  • Championing innovation, challenging convention and unlocking new revenue opportunities
  • Representing Southeastern at a national level, shaping policy and contributing to commercial leadership across the industry

Requirements:

  • Inspirational senior leadership, ready to guide a large, diverse directorate
  • Commercial expertise with a track record of designing and delivering revenue strategies at scale
  • Digital leadership experience
  • comfortable leading technology teams, digital transformation and complex system portfolios
  • Financial acumen, with the ability to translate data into decisions that drive business performance
  • Strategic creativity, always asking “what if?” and challenging what’s possible
  • Exceptional stakeholder leadership, navigating complexity and aligning multiple organisations
  • Commercial & contractual fluency, with experience of large‑scale supplier management and investment decisions
  • A CIM or equivalent qualification in marketing (advantageous but not essential)

Nice to have:

A CIM or equivalent qualification in marketing

What we offer:
  • a final salary pension
  • 25 days annual leave allowance (plus bank holidays)
  • free rail travel across our networks

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Commercial and Digital Director

Commercial Director

Copper.co is seeking a highly motivated Commercial Director to lead the Commerci...
Location
Location
Switzerland
Salary
Salary:
Not provided
copper.co Logo
Copper.co
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-10 years of experience in a senior leadership role
  • A Bachelor’s or Master’s degree in Finance, Economics, or professional equivalent
  • Experience in executing sales activities and partner management within institutional ecosystems (TradFi & Digital Assets)
  • A strong network in Switzerland and the European Union in TradFi & Digital Assets
  • Analytical mindset with the ability to interpret market trends, assess competitive landscapes, and generate actionable insights
  • Leadership skills with experience in managing small teams, driving performance and fostering collaboration
  • Fluent in German, English
  • Sense of accountability and a proactive work style
  • Ability to work well under pressure
  • Can-do attitude with strong analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Execute sales and partner engagement initiatives across Switzerland and the European Union, driving business development and strategic growth
  • Lead the Commercial and Execution team in Switzerland, ensuring operational excellence and alignment with overall business objectives
  • Provide analytical support to the Global Head of Partnerships, including market research, competitive intelligence, and partner performance analysis
  • Collaborate closely with the Swiss and Liechtenstein Management Team, offering hands-on support and contributing to cross-functional leadership and strategic initiatives
  • Play an active role in shaping the future of digital asset trading through innovative thinking and strong execution
What we offer
What we offer
  • Paid Time Off - 27days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service
  • Enhanced Pension Contributions - Includes an enhanced employer matching contribution
  • Half fare travelcard
  • Fulltime
Read More
Arrow Right

Digital Product Director

Our client is hiring a Product Director to lead their digital product function a...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience in a senior digital or product role
  • Ideally within a fast-growing consumer or D2C business
  • Confident owning end-to-end delivery
  • Experienced in platform management (Shopify preferred)
  • Comfortable working across tech, content, and data
  • Strong communication skills
  • Hands-on approach
  • Clear view on what good looks like in a high-performing digital team
Job Responsibility
Job Responsibility
  • Lead the digital product function across the UK, US, and international markets
  • Set the digital direction
  • Manage the roadmap
  • Lead a skilled in-house team
  • Work closely with brand, tech, data and commercial teams to improve performance, deliver new features, and build a consistent, user-friendly experience across all touchpoints
  • Lead key agency and platform relationships
  • Oversee digital governance
  • Make sure digital channels are fit for scale
What we offer
What we offer
  • bonus
  • Fulltime
Read More
Arrow Right

Director of Digital

The Director of Digital will lead and evolve ANS’s Digital Services practice, wi...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong commercial acumen demonstrating multiple years’ experience in managing complex budget, forecasting and financial processes including communication to C – suit
  • Experience in complex operational modelling in a delivery function
  • Experience of various Target Operating Models and Organisational design in PS or MSP environments
  • Extensive consultancy experience delivering customer solutions
  • Expertise in agile and waterfall methodologies
  • Leadership in professional services in MSP environments
  • Experience in leading, managing and developing large complex technical teams across varying seniority levels
  • Product and domain knowledge in D365, Low code and AI technologies communicating to customers
  • Experience in Enterprise level stakeholder engagement
  • Experience in project directorship and service design
Job Responsibility
Job Responsibility
  • Define and execute the digital services delivery strategy across D365 and Low Code/AI platforms
  • Lead cadence of strategic and operational KPIs and Processes including Forecasting, Budgeting and modelling
  • Commercial management of the digital practice area
  • Regular engagement with commercial finance
  • Presentation of performance, modelling and metrics to C-suite with commercial recommendations for improvement
  • Champion continuous improvement, governance, and service health reporting
  • Represent Digital Services at SLT and CoE board reviews
  • Oversee delivery of complex D365 and Power Platform solutions, ensuring quality, scope, budget and Customer satisfaction
  • Act as escalation point for strategic customer engagements including Executive sponsorship of major customers
  • Align delivery with pre-sales, project management, managed services teams and other internal teams
What we offer
What we offer
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Fulltime
Read More
Arrow Right

Associate Director, Commercial Learning & Capability Delivery – Enzymes Therapies

As Associate Director, Commercial Capability & Learning Delivery – Enzyme Therap...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
biomarin.com Logo
BioMarin Pharmaceutical
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Science required, advanced degree preferred
  • Minimum of 7 years of demonstrated success in sales training and/or sales experience within biotech or specialty pharmaceutical areas (e.g., oncology, cardiovascular)
  • Extensive experience in designing and delivering Therapy Area and Product Training programs is required
  • Experience with product launches, specialty pharmaceutical environment/rare disease is strongly preferred
  • Proficient in leveraging Learning Management Systems to optimize training delivery and learner engagement
  • Capability Architect, not just a Trainer – Bring strong business acumen and systems thinking
  • Facilitation Excellence – An engaging presenter and coach
  • Instructional Design & Delivery Mastery – Deep expertise in adult learning principles
  • Scientifically Grounded: Demonstrates fluency in clinical data, disease state education, and product mechanisms of action
  • Business Impact Owner – Demonstrated expertise in defining and tracking KPIs
Job Responsibility
Job Responsibility
  • Spearhead the design and delivery of transformative capability programs for Enzyme Therapies across EMEA and APAC
  • Partner with global colleagues to co-develop the Global Learning Plan and translate it into a regional roadmap
  • Serve as a global-to-local connector, ensuring programs resonate regionally while scaling globally
  • Leverage AI-enabled tools and digital platforms to design and personalize curricula across modalities
  • Act as a competitive readiness shaper, co-developing regional contributions to the global playbook
  • Reinvent how virtual learning is delivered in the region
  • Cultivate strong partnerships with field, marketing, medical affairs, and market access leaders
  • Manage regional vendors, budgets, and contracts
  • Ensure all learning programs are designed, delivered, and validated in strict alignment with pharma compliance, regulation, and validation standards
  • Use learner feedback, business outcomes, and analytics to continuously improve program design and demonstrate measurable impact
  • Fulltime
Read More
Arrow Right

Associate Director, Commercial Learning & Capability Delivery – Enzymes Therapies

As Associate Director, Commercial Capability & Learning Delivery – Enzyme Therap...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
biomarin.com Logo
BioMarin Pharmaceutical
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Science required, advanced degree preferred
  • Minimum of 7 years of demonstrated success in sales training and/or sales experience within biotech or specialty pharmaceutical areas (e.g., oncology, cardiovascular)
  • Extensive experience in designing and delivering Therapy Area and Product Training programs is required
  • Experience with product launches, specialty pharmaceutical environment/rare disease is strongly preferred
  • Proficient in leveraging Learning Management Systems to optimize training delivery and learner engagement
Job Responsibility
Job Responsibility
  • Spearhead the design and delivery of transformative capability programs for Enzyme Therapies across EMEA and APAC
  • Partner with global colleagues to co-develop the Global Learning Plan and translate it into a regional roadmap
  • Serve as a global-to-local connector, ensuring programs resonate regionally while scaling globally
  • Leverage AI-enabled tools and digital platforms to design and personalize curricula across modalities
  • Act as a competitive readiness shaper, co-developing regional contributions to the global playbook
  • Reinvent how virtual learning is delivered in the region
  • Cultivate strong partnerships with field, marketing, medical affairs, and market access leaders
  • Manage regional vendors, budgets, and contracts
  • Ensure all learning programs are designed, delivered, and validated in strict alignment with pharma compliance, regulation, and validation standards
  • Use learner feedback, business outcomes, and analytics to continuously improve program design and demonstrate measurable impact
  • Fulltime
Read More
Arrow Right

Director of Global Commercial Sales

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. P...
Location
Location
United States , Atlanta
Salary
Salary:
119000.00 - 164000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital-first sales approaches and automation technologies.
  • Demonstrated success in building a high-performing, metrics-driven SDR/BDR function.
  • Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting.
  • Success scaling revenue through automated and digital channels.
  • Expert-level proficiency with Salesforce.com, sales engagement platforms, and marketing automation tools.
  • Hands-on experience implementing and optimizing AI-powered sales development tools, with understanding of how to balance automated engagement with human intervention for maximum effectiveness.
  • Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards.
  • Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities, identifying optimal intervention points and conversion opportunities.
  • Education: Bachelor's degree required.
Job Responsibility
Job Responsibility
  • Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial acquisition and expansion as well as cover enterprise acquisition.
  • Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement.
  • Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability.
  • Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency.
  • Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys.
  • Partner with programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments.
  • Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows.
  • Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives.
  • Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets.
  • Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points.
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Customer Engagement Director EMEA

Within Belden’s Commercial Operations Team, the Customer Engagement Director is ...
Location
Location
Netherlands , Venlo
Salary
Salary:
Not provided
belden.com Logo
Belden, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
  • A strong customer-centric mindset with a passion for delivering outstanding customer experiences
  • Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
  • Demonstrated ability to lead, develop, and inspire high-performing teams
  • Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
  • Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
  • Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
  • Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
  • Proficiency in English (written and verbal)
Job Responsibility
Job Responsibility
  • Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
  • Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
  • Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
  • Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
  • Leverage digital tools and innovative solutions to improve customer engagement and operational performance
  • Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
  • Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
  • Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty
What we offer
What we offer
  • hybrid and remote work practices where feasible
  • flexible working hours
  • an employee stock purchase plan
  • parental leave benefits
  • paid leave for volunteer work in your community
  • multiple and frequent training opportunities
  • professional talent management and succession planning
  • corporate health and well-being initiatives
  • a work culture which includes commitment to diversity, equity, inclusion and sustainability
  • Fulltime
Read More
Arrow Right

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
welovesalt.com Logo
Salt
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
  • Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
  • Experience working in a top-tier consulting firm or leading CX transformations in large organizations
  • Demonstrated ability to manage senior stakeholders and executive-level engagement
  • Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
  • Strong commercial acumen and experience with business development
  • Fluent in English
  • Arabic proficiency strongly preferred
Job Responsibility
Job Responsibility
  • Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
  • Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
  • Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
  • Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
  • Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
  • Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
  • Contribute to internal capability building, including frameworks, methodologies, and CX tools
  • Identify and cultivate new business opportunities within the Saudi market
  • Lead proposal development, pitch presentations, and commercial negotiations
  • Build and maintain strong relationships across key client accounts and government entities
  • Fulltime
Read More
Arrow Right