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Commercial Ai & Automation Project Manager

Bulgaria, Sofia · Job Posted June 09, 2026
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Job Description

At myPOS, the Commercial AI & Automation Project Manager is responsible for leading cross-functional initiatives that drive commercial performance and revenue growth through smart use of AI and process automation. This role focuses on identifying, designing, and delivering AI-powered solutions and workflow improvements across commercial and sales operations - including telesales and inside sales workflows and outsourced commercial initiatives - ensuring successful delivery against commercial goals. You will bridge the gap between commercial needs and technological capability, coordinating stakeholders across departments and driving the implementation of tools, systems, and automation that directly improve sales effectiveness and scalable revenue growth.

Job Responsibility

  • Lead AI-driven and automation-focused commercial projects end-to-end, including telesales and inside sales initiatives, ensuring on-time and on-budget delivery
  • Manage the full project lifecycle for commercial and revenue-focused initiatives, from scoping and planning through to execution and review
  • Identify automation opportunities across commercial workflows, design solutions, and drive implementation with the right internal and external partners
  • Evaluate, pilot, and scale AI-powered tools that enhance commercial performance - from CRM automation and AI-assisted analytics to intelligent workflow orchestration
  • Coordinate and manage relationships with outsourced vendors and external commercial partners
  • Analyze sales workflows, identify gaps, and design optimized, AI-augmented solutions that improve commercial outcomes
  • Define project requirements, create structured project plans, and oversee implementation of tools and systems
  • Collaborate with internal teams and external partners to ensure successful delivery
  • Foster cross-functional alignment across Commercial, Product, Finance, Marketing, Operations and Compliance
  • Monitor risks, budgets, and performance, ensuring timely and efficient execution
  • Conduct post-implementation reviews and champion continuous improvement through best practices and documentation

Requirements

  • 2+ years of experience in project management, with a focus on commercial or sales-driven projects
  • Hands-on experience with telesales, inside sales, or sales workflow initiatives
  • A genuine interest in and working knowledge of AI tools and automation - you don't need to be an engineer, but you know how to identify where AI adds real value and how to get it shipped
  • Experience working with or evaluating AI-powered tools such as CRM automation, workflow automation, AI-assisted analytics, or similar solutions - this is a core part of the role, not a nice-to-have
  • Ability to manage and coordinate projects involving outsourced vendors or external partners
  • experience within a BPO organization is a plus
  • Strong analytical and problem-solving skills with a focus on actionable outcomes
  • Expertise in translating commercial requirements into structured project plans and delivery frameworks
  • Experience working with diverse cross-functional teams, including Commercial and Sales stakeholders
  • Excellent communication skills, capable of simplifying complex topics and presenting to senior leadership
  • Comfortable operating in agile, fast-paced environments with multiple concurrent projects
  • Fluency in English (additional languages are a plus)
  • Proficiency with project management tools such as Jira and Confluence

Nice to have

  • Experience within a BPO organization
  • Additional languages

What we offer

  • Excellent compensation package
  • 25 days annual paid leave (+1 day per year up to 30)
  • Full Luxury package health insurance including dental care and optical glasses
  • Meal vouchers of 102.26 EUR per month
  • Fully covered Multisport card
  • Fully covered public transport pass for Sofia
  • Free coffee, snacks and drinks at the office
  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus
  • Teambuilding, social activities and networks on a multi-national level

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