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At myPOS, the Commercial AI & Automation Project Manager is responsible for leading cross-functional initiatives that drive commercial performance and revenue growth through smart use of AI and process automation. This role focuses on identifying, designing, and delivering AI-powered solutions and workflow improvements across commercial and sales operations - including telesales and inside sales workflows and outsourced commercial initiatives - ensuring successful delivery against commercial goals. You will bridge the gap between commercial needs and technological capability, coordinating stakeholders across departments and driving the implementation of tools, systems, and automation that directly improve sales effectiveness and scalable revenue growth.
Job Responsibility
Lead AI-driven and automation-focused commercial projects end-to-end, including telesales and inside sales initiatives, ensuring on-time and on-budget delivery
Manage the full project lifecycle for commercial and revenue-focused initiatives, from scoping and planning through to execution and review
Identify automation opportunities across commercial workflows, design solutions, and drive implementation with the right internal and external partners
Evaluate, pilot, and scale AI-powered tools that enhance commercial performance - from CRM automation and AI-assisted analytics to intelligent workflow orchestration
Coordinate and manage relationships with outsourced vendors and external commercial partners
Analyze sales workflows, identify gaps, and design optimized, AI-augmented solutions that improve commercial outcomes
Define project requirements, create structured project plans, and oversee implementation of tools and systems
Collaborate with internal teams and external partners to ensure successful delivery
Foster cross-functional alignment across Commercial, Product, Finance, Marketing, Operations and Compliance
Monitor risks, budgets, and performance, ensuring timely and efficient execution
Conduct post-implementation reviews and champion continuous improvement through best practices and documentation
Requirements
2+ years of experience in project management, with a focus on commercial or sales-driven projects
Hands-on experience with telesales, inside sales, or sales workflow initiatives
A genuine interest in and working knowledge of AI tools and automation - you don't need to be an engineer, but you know how to identify where AI adds real value and how to get it shipped
Experience working with or evaluating AI-powered tools such as CRM automation, workflow automation, AI-assisted analytics, or similar solutions - this is a core part of the role, not a nice-to-have
Ability to manage and coordinate projects involving outsourced vendors or external partners
experience within a BPO organization is a plus
Strong analytical and problem-solving skills with a focus on actionable outcomes
Expertise in translating commercial requirements into structured project plans and delivery frameworks
Experience working with diverse cross-functional teams, including Commercial and Sales stakeholders
Excellent communication skills, capable of simplifying complex topics and presenting to senior leadership
Comfortable operating in agile, fast-paced environments with multiple concurrent projects
Fluency in English (additional languages are a plus)
Proficiency with project management tools such as Jira and Confluence
Nice to have
Experience within a BPO organization
Additional languages
What we offer
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Fully covered public transport pass for Sofia
Free coffee, snacks and drinks at the office
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level