This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Commercial Agency Support Representative– Fredericksburg, VA. When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We are looking for experienced local or agency and trucking professionals for our Fredericksburg, VA office. This role is for people who want to support business-to-business relations with insurance agents throughout the country. You’ll be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. Join our team to deliver personalized service that demonstrates the value of building an agency relationship with GEICO. If you want a career with plenty of growth opportunities, let’s talk. Many associates see a base salary increase of 10% within their first year as a Commercial Independent Agency Support Representative!
Job Responsibility:
LEARNS processes for identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance
RECEIVES formal classroom training and BEGINS to handle sales and service inquiries related to Commercial Auto Insurance
answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions
Associate must attain and maintain the required licenses issued by the state insurance department
Requirements:
Minimum of 2 years of customer service or administrative support experience required
Ability to effectively communicate verbally and in writing
Ability to troubleshoot applications and escalate as needed
Ability to work comfortably in a fast-paced, high-volume call center environment
Minimum of high school diploma or equivalent
Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking
Must be able to speak in a professional manner by telephone
Must perform duties at a stationary workstation
Must be able to handle heavy call volume and stressful situations
Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
Must be able to multi-task
Must be able to learn and apply large amounts of technical and procedural information
Nice to have:
Preferred experience working in an insurance agency or as a trucking insurance agent
P&C license preferred
college degree or currently pursuing preferred
What we offer:
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year