Commercial Account Manager Job at Replit (NYC (SoHo))

Commercial Account Manager

Replit

Location:
United States , NYC (SoHo)

Category:
Sales

Contract Type:
Not provided

Salary:

140000.00 - 240000.00 USD / Year

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Job Description:

Replit is one of the fastest growing companies in the world, having gone from $2.5M in ARR to over $150M in just 10 months. We provide the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders. Replit is experiencing extraordinary growth across our customer base and seeking a Commercial Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth.

Job Responsibility:

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

Requirements:

3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Experience with or strong interest in AI is a plus
Comfort with data analysis to drive customer success metrics and identify growth opportunities

Nice to have:

You're an active Replit user
You've worked at an early-stage startup or in developer tools
Experience with rapid prototyping, product development workflows, or business process automation
Background in customer success at companies serving technical or semi-technical user bases
Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)

What we offer:

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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