Commercial Account Manager Job at Culture Amp (London)

Commercial Account Manager

Culture Amp

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As an Account Manager in our Commercial segment, you will play a vital role in growing our existing customer partnerships with Culture Amp. Your primary goals are to understand their challenges and offer aligned, impactful solutions where appropriate. You will build a sustainable pipeline of expansion opportunities within your assigned book of business through innovative outbound strategies and will be responsible for managing that pipeline to close.

Job Responsibility:

Understand our customers: Develop a comprehensive understanding of your customers’ unique business needs, industry trends, and communication styles to craft tailored solutions that solve their people and business challenges
Discover growth opportunities: Identify and prioritize opportunities to increase product adoption, focusing on volume-driven strategies to enhance customer satisfaction and engagement
Leverage relationships: Deepen connections across various levels within customer organizations—including HR teams, leadership, and key stakeholders—to deliver insights and uncover challenges and opportunities to expand our customer relationships
Collaborative accountability: Work closely with cross-functional teams to deliver an exceptional customer experience throughout the customer lifecycle
Build pipeline through outbounding, segmenting your book, and thorough research: Conduct in-depth research on customers’ businesses to bring valuable insights and targeted questions that help book meetings and drive customer value
Strategic account planning: Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume—mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting
CRM forecasting and best practices: Effectively utilize Salesforce to manage all account activities, provide monthly/quarterly forecasts, and ensure Salesforce hygiene on a weekly basis

Requirements:

2–4 years of experience in quota-carrying roles focused on expansion within a high volume of accounts (200+)
Demonstrated success in cross-selling, upselling, and growing existing accounts in the SaaS industry
Strong ability to build and progress pipeline opportunities for account expansion through innovative strategies and a structured sales process
Exceptional communication and presentation skills, especially when engaging with HR professionals and executives
Experienced in building and managing relationships and buyer personas within organizations ranging from 100 to 1,000 employees
Familiarity with sales methodologies such as MEDDPICC, and a solid understanding of deal stage progression, objection handling, competitor depositioning, and negotiation tactics

What we offer:

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget
Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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