Commercial Account Manager

• Own the commercial strategy for a book of existing customers, including key account renewal plans, product swaps, and expansion/whitespace opportunities
• Partner tightly with the CSM to ensure a seamless customer experience, especially when conversations shift into money, scope, or growth
• Proactively lead renewal and expansion motions—including joining renewal discovery for accounts midlevel accounts and larger, staying closely aligned on high-potential accounts
• Manage leadership visibility and escalation for larger deals to avoid surprises and drive timely decisions
• Identify and act on expansion signals (new frameworks/products, increased usage, new business units, M&A activity, budget approvals, competitive evaluations)
• Own the commercial response to customer acquisitions, researching the parent org and engaging the right stakeholders to convert churn risk into pipeline

• Associates Degree or Relevant Experience
• Experience in a startup preferred but not required
• 3-5 years of experience in a customer facing and expansion role
• Builds strong relationships with existing customers
• Comfortable talking about renewals, pricing, and expansion
• Spots growth opportunities and knows how to act on them
• Good at handling risk (usage drop, org changes, acquisitions)
• Communicates clearly and escalates issues early
• Works well with CSMs and other internal teams
• Organized and process-driven (account plans, deal steps, follow-through)

Experience in a startup

• Exceptional health, dental, and vision care
• Early equity in a fast-growing company
• Hybrid work-from-home model (or remote)
• Unlimited PTO
• Performance based bonus