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The Command Centre Operation Engineer at NTT DATA is responsible for ensuring the operational integrity of client IT systems. This entry-level position requires a bachelor's degree in IT or Computing and involves troubleshooting, monitoring, and providing support for technical incidents. The role emphasizes a client-centric approach and effective communication skills. Candidates should be disciplined in handling ITSM tools and have a basic understanding of ITIL processes. This position offers an opportunity to work in a dynamic environment with a focus on continuous improvement and client satisfaction.
Job Responsibility:
Ensure the operational integrity of client IT systems
Proactively identify, investigate, and resolve technical incidents and problems
Provide first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions
Provide telephonic, ITSM ticket or chat support
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration)
Update or create knowledge articles
Seek opportunities for work optimization
Support project work as needed
Contribute to disaster recovery functions and tests
Perform careful handovers during shift changes
Report and escalate incidents when necessary
Provide a positive client experience
Requirements:
Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary
A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)