Command Center Specialist

• Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments
• Maintains all electronic and written documents pertaining to records for the department for detail and accuracy
• Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building
• Act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility
• Answers and responds to incoming phone calls to the operations center
• Coordinate patrol operations through communication and surveillance systems
• Prioritize and dispatch patrol personnel in response to calls for service in the center
• Maintain electronic and written records pertaining to the department and center
• Monitor CCTV system for both emergency and non-emergency incidents
• Monitor and operate access control systems
• Contact emergency personnel as needed for any medical, fire, or restricted/unlawful activity
• Record keeping utilizing computerized systems as well as paper records
• Incident reports and notifications
• Incident logs
• Daily activity logs
• Schedules and patrol assignments
• Service requests
• Telephone messages
• Other record-keeping duties, procedures, and equipment as assigned
• Any other duties and responsibilities assigned by supervision or management

• High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred
• Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity
• Ability to read, write, speak, hear, and communicate clearly in the English language
• Able to multitask in a fast-paced environment
• CCTV system operating experience
• Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio
• Able to respond to emergency situations in a calm and composed manner
• Basic computer knowledge and skills in Microsoft Suite
• Good oral, written, and listening skills
• Good analytical skills, including the ability to lead, facilitate, plan, document, and organize
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers
• Problem-Solving – Solves problems with effective solutions
• asks good questions and probes answers
• looks beyond the obvious and doesn’t stop at the first answer
• First Aid and CPR training or to be completed within a designated time frame
• Team Player – Creates strong morale and spirit within a team
• shares wins and successes
• fosters open dialogue and creates a feeling of belonging in the team

This position is benefit eligible