Command Center Operator Supervisor

• Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls, alarms, and operational communications
• Serve as a liaison between field personnel, supervisors, and management
• Accurately document routine and unusual events through reports and logs
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee, client, and operational information
• Handle complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations
• Places uniform orders for the portfolio
• Performs compliance code entry across the portfolio and issues completion certificates

• High School diploma or equivalent
• Minimum one (1) year experience in scheduling or operations support
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and solution-focused under pressure
• Proficiency with Microsoft Office applications
• High attention to detail with consistent documentation accuracy
• Must have an active Virginia DCJS Security License

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program