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Command Center Associate

United States, Katy 15.15 USD / Hour · Job Posted May 27, 2026
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Job Description

This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available.

Job Responsibility

  • Meet and greet storage buy customers
  • Manage the storage buy pick-up process with the company's car topper program
  • Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP)
  • Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so
  • Obtain the required customer information on all storage buy pick-ups
  • Deliver customer storage buy orders in POS
  • Comply with the company's safety standard operating procedures for lifting practices
  • Be an expert in all product knowledge and assist customers with product questions and selections
  • Clean and stock products according to Floor & Decor's brand standards
  • Act and work in a manner that is consistent with the company's core roles

Requirements

  • 1 year of retail sales experience required or an equivalent combination of education and experience
  • Excellent communication skills (verbal and written)
  • Excellent interpersonal skills with the ability to work with all levels of store management and store associates
  • Strong computer skills and internet project coordination experience
  • Must be a self-starter and work well in a fast-paced environment

What we offer

  • Bonus opportunities & career advancement opportunities at every level
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Medical, Dental, Vision, Life, and other Insurance Plans
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

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