Command Center Analyst Job at Inetum (Lisbon)

Enterprise Command Center Infrastructure Analyst

In this role you will be responsible for providing technical support for Citiban...

Location

Poland , Warsaw

Salary:

90440.00 - 142960.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Conduct in a dynamic environment with a fluctuating potentially voluminous operational workload
High-reaching and with dedication towards continual growth and self-improvement
Working knowledge of internet working and telecommunications
Background in operating network/distributed services within international dynamic environment
Understanding of OSI model, servers and network protocols
Industry specific certifications – CCNA or adequate knowledge would be an advantage
Effective written and verbal communication skills

Job Responsibility

Responsible for providing Tier I technical support for Citibank’s global Infrastructure including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure
Work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world
Direct engagement into operations including immediate notifications for critical issues and acting as the service owner
Perform incident triage functions

What we offer

Network trainings including theory and practice
Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
Work in a friendly and diversified environment, appreciating differences in style and perspective
A great environment for learning new technology and tools, online and instructor led training opportunities
Working in a friendly, dynamic and multinational environment
Opportunity to have an influence on the way you perform your tasks
A chance to make a difference with various affinity networks and charity initiatives

Fulltime

Vice President of Product Marketing

Crescendo is looking for a Vice President of Product Marketing to own, elevate, ...

Location

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years in B2B SaaS product marketing or GTM leadership (VP-level experience strongly preferred)
Proven expertise in CX, contact center, or customer service technology
A category creator with the storytelling chops to command exec, analyst, and customer audiences
Track record of competitive wins, sales enablement excellence, and market-shaping launches
Strategic, analytical, and collaborative leader who thrives in high-growth environments
Comfortable alternating between the war room and the main stage — setting the vision while rolling up sleeves to execute

Job Responsibility

Define & Elevate the Story: Craft the category narrative that cements Crescendo as the AI-native contact center
Boldly de-position bolt-on AI tools, AI-only SaaS vendors, and traditional BPOs with clarity and conviction
Partner with execs, product, and sales to create narratives that cut through noise and win markets
Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism
Fuel GTM & Sales Success: Build the arsenal: battlecards, ROI models, competitive plays, proof points that win deals
Equip the field with messaging that accelerates pipeline and closes revenue
Partner tightly with sales leadership to remove friction and unlock velocity
Shape Market & Competitive Strategy: Own market and competitive intelligence, turning insights into offensive and defensive plays
Position Crescendo as the thought leader and category-defining brand
Lead World-Class Launches: Architect GTM strategies that make every product launch impossible to ignore

What we offer

Performance-Guaranteed CX
Category Leadership
Velocity & Scale
AI + Superhumans
Care for others
Embrace growth
Manifest trust
Take ownership
Be humble
Equal-opportunity workplace

Fulltime

C2BMC Warfighter Support Analyst

Banner Defense is in search of a C2BMC Warfighter Support Analyst to join our te...

Location

United States , Huntsville

Salary:

122000.00 - 129000.00 USD / Year

Banner Defense

Expiration Date

Until further notice

Requirements

Master's degree and 12+ years of relevant operational experience in Missile Defense, Sensor Management, or related fields, or a bachelor's degree and 20+ years of relevant experience
Active Secret with the ability to obtain a Top-Secret security clearance
5+ years of experience as an Operator and tactical decision-maker for Missile Defense Systems in support of U.S. and Allied forces
Some travel is required

Job Responsibility

Serve as a subject matter expert, confidently representing and delivering content for the C2BMC Program Office (C2PO) during Warfighter Engagement events at various levels
Leverage a comprehensive understanding of Ballistic, Advanced Threat, and Space Operations to effectively support Combatant Command staff
Demonstrate in-depth knowledge of various Maritime and Air Operations Center Command and Control (C2) systems, including their interfaces with the Missile Defense Agency/C2PO's systems
Exhibit expert-level understanding of MILSTD-6016, 3011, and 6020 standards to facilitate seamless LINK 16 operations within the Missile Defense architecture
Provide engineering and technical expertise to MDA Missile Defense Networks, focusing on the development and deployment of robust, end-to-end, high-availability communication networks
Assist the government in overseeing the Prime Contractor's development of C2BMC, ensuring alignment with operational requirements and warfighter needs
Act as a strong advocate for warfighter needs during C2BMC development meetings
Effectively manage command staff expectations regarding C2BMC capabilities and limitations
Brief US and Allied Missile Defense partners during Technical Interchange and Working Group meetings
Develop facility requirements and actively participate in facility design reviews

What we offer

Medical (employer paid 80%)
Dental (employer paid 100%)
Vision (employer paid 100%)
401k (with generous matching)
Profit Sharing
Tuition Refund
Paid Holidays
Rewards and recognition
Family-friendly environment
Professional growth opportunities

Fulltime

Application Management Specialist

We are currently seeking a Application Management Specialist to join our team in...

Location

United States , Durham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of experience in Creating and maintain solutions using tools such as Edifecs, Java Script, Node JS, Java to improve customer experience and service quality
Develop and maintain code in Java, SQL, and QM Queries
Interact with business users and clients to propose solutions for existing problems or bugs, manage expectations, and offer experienced recommendations on system enhancements
Support and monitor bots and applications using NTT DATA’s AFTE Command Center tool, PowerBI Dashboards
Align with NTT DATA’s Support Model, including Change Management, Incident Management, and Problem Management
Collaborate with Quality Analysts to ensure successful system and acceptance test signoffs for code promotion
Assist with business use cases following NTT DATA’s Software Quality Assurance Methodology (QATlyst)
Adhere to NTT customized processes for delivering customer SLAs
Research, analyze, debug, and modify programs to ensure technical accuracy, reliability, and performance
Manage system software upgrades, including planning, scheduling, coordination, and deployment

Job Responsibility

Develop and support using NTT DATA’s proprietary technologies and methodologies, including NTT Business Management System, NTT Support Operations Model (SOM), V-Process Model for the Software Development Life Cycle, Software Quality Assurance Methodology (QATlyst), and NTT Defect Management System (DMS)
Develop, monitor, and support application solutions using NTT DATA Services’ premier automation tools like GM1/Resolution Automation, Incident Navigator, and AFTE to enhance operational efficiency

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide expert technic...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in help desk or desktop support roles
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting skills and ability to resolve technical issues effectively
Familiarity with service desk ticketing systems
Excellent communication skills for interacting with end users and team members
Ability to document trends and performance issues clearly
Experience in supporting system go-live events and user adoption
Capability to work in a fast-paced environment while maintaining focus on user satisfaction

Job Responsibility

Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality
Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team
Track and document system performance, identifying common user concerns and trends that require additional training
Reinforce training efforts by guiding end users in adopting new workflows and best practices
Actively participate in daily meetings, huddles, and updates to align with project objectives
Communicate effectively with users to minimize disruptions and maintain a positive work environment
Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns
Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Senior RTP Transformation Analyst

We are looking for a Testing and Deployment/Cutover Lead to drive end-to-end go-...

Location

Canada

Salary:

97800.00 - 146800.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

6+ years of experience supporting enterprise Testing, deployments, cutovers, or major process/system implementations
Demonstrated ability to build and execute cutover plans/runbooks, including milestone tracking, dependency management, and issue/risk management
Experience working cross-functionally with IT and Finance/business partners
ability to translate technical activities and testing outcomes into business impacts and decisions
Working knowledge of enterprise testing practices, including test strategy, SIT/UAT concepts, entry/exit criteria, and defect lifecycle management
Experience coordinating test phases (SIT/UAT), defect triage, and issue tracking using JIRA (creating/tracking defects and stories, managing workflows/status, and producing dashboards/reports) or similar tools
JIRA/Atlassian toolset experience (JIRA/Confluence) for requirements, user stories, test execution evidence, defect tracking, workflow management, and delivery reporting
Advanced Excel and PowerPoint skills (e.g., pivot tables, structured tracking logs, executive-ready summaries)
Experience leading go-live/cutover governance and/or command center operations, including executive-ready communications and escalation management
Comfortable operating in fast-paced go-live periods (extended coverage as needed during cutover)

Job Responsibility

Own and maintain integrated deployment plans across multiple waves, cutover runbooks, and go-live criteria aligned to the RTP roadmap
Partner with testing teams to align SIT/UAT outcomes to deployment readiness
ensure defect disposition and go/no-go inputs are documented and tracked (e.g., via JIRA)
Lead cutover planning workshops and governance
define decision points, capture activities/owners/timing, and drive stakeholder sign-offs across workstreams
Coordinate end-to-end cutover readiness activities (process, data, security/roles) and maintain readiness scorecards for leadership review
Develop and track cutover risks, assumptions, and contingencies (including rollback considerations where applicable)
Lead cutover execution for the RTP workstream and partner with the PMO on the integrated master schedule, status reporting, issue triage, decision escalation, and go/no-go recommendations
Support test execution governance by coordinating SIT/UAT readiness checkpoints, facilitating defect triage and prioritization with business and IT, and providing testing status/metrics as part of overall go-live readiness reporting
Apply testing knowledge to support go-live readiness: align test strategy and cutover approach, validate SIT/UAT entry and exit criteria, and confirm required test evidence/sign-offs are complete prior to go/no-go

Fulltime

Cloud Security Tower Delivery Leader

The Cyber Security Architect will be responsible for ensuring that ICT projects ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12–15+ years in cybersecurity, with significant experience in cloud security
Deep hands-on experience across AWS, Azure, and GCP security services
Strong knowledge of IAM, network security, encryption, and key management
Strong knowledge of cloud-native security tools (e.g., AWS Security Hub, Azure Defender, GCP Security Command Center)
Strong knowledge of container security (Kubernetes, Docker)
Strong knowledge of DevSecOps tools and CI/CD pipeline security
Experience with CSPM, CWPP, SIEM, and SOAR integrations
Proven experience leading global teams and large-scale delivery programs
Strong project/program management skills (Agile, Scrum, or similar)
Strong executive presence and communication skills

Job Responsibility

Define and lead cloud security architecture across AWS, Azure, and GCP environments
Design secure cloud landing zones, reference architectures, and guardrails
Drive adoption of Zero Trust, secure-by-design, and DevSecOps principles
Provide expert guidance on cloud-native security services and third-party tools
Own end-to-end delivery of cloud security programs and managed services
Lead and mentor teams of cloud security engineers, architects, and analysts
Ensure operational excellence in areas such as Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), Identity & Access Management (IAM), Container and Kubernetes security
Establish SLAs, KPIs, and continuous improvement frameworks
Act as a trusted advisor to customers and senior executives
Translate business requirements into secure cloud solutions

What we offer

Opportunity to lead cutting-edge cloud security programs at scale
Work across global customers and multi-cloud environments
Drive innovation in one of the fastest-growing domains in cybersecurity

Fulltime

SecOps Engineer

The SecOps Engineer manages and leads the resolution of high or critical severit...

Location

United States , Milwaukee; Boston; Paramus

Salary:

135000.00 - 150000.00 USD / Year

Veolia

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s Degree in Computer Science, Engineering, Information Security or extensive professional experience considered in place of a Bachelor’s degree
Min of 5 years of professional experience in SOC operations and/or incident response
Understanding of technologies and solutions utilized in cybersecurity and networks (SIEM, SOAR, Firewalls, IAM, IDS/IPS, End Point Protection, Threat Management/Intelligence)
Expertise in Cloud security such as AWS, GuardDuty, CloudTrail, Lambda, GCP, GCP Cloud Audit, Cloud Security Command Center, Log Explorer, GKE Logs, Kubernetes
Understanding of API security: REST, SOAP, OAuth, API Keys/Tokens, API Gateway
SaaS: SSPM, CASB
Familiarity with security frameworks, standards, and guidelines
Knowledge of current hacking techniques, vulnerability disclosures, data breach incidents, and security analysis techniques
Ability to work with complex problems where analysis of situations or data requires an in-depth evaluation of variable factors
Excellent troubleshooting and problem-solving skills

Job Responsibility

Work closely with and advise on security best practices for Cloud, Infrastructure, Developers and Data Analysts to ensure security is implemented by design
Design and implement technical security controls
Conduct security review/audit of Cloud, SaaS, Network, AI environments to identify and mitigate potential security risks
Develop and implement security automation workflows using scripting languages and/or automation tooling such as Torq, Tines, etc
Provide seniority and oversight for a SOC shift as needed
Conduct complex investigations and providing advice to other Security Analysts
Manage and lead High or Critical severity incident resolution
Develop customized scripts or procedures to automate the repetitive tasks and improve the efficiency of incident response activities
Provide expert advice on remediation and recovery efforts and develop threat remediation strategies
Perform proactive analysis of the attack surface and advising on potential threats and attack vectors

What we offer

Paid time off policies
health, dental, vision, life insurance
savings accounts
tuition reimbursement
paid volunteering
employer sponsored 401(k) plan
Sick leave – 56 hours
Observed Holidays – 11 days
Vacation – Flexible Time Off
Eligible for up to 10% Annual Performance Bonus

Fulltime

Command Center Analyst

Inetum

Location:
Portugal , Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 04, 2025

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