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Advocate Health Care Logo Advocate Health Care · Customer Service

Comm Operator

United States, West Allis 18.85 - 28.30 USD / Hour · Job Posted January 30, 2026
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Job Description

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility

  • Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations
  • Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures
  • Provides and arranges for the repair of pocket pagers, patient room telephones, and "special needs" patient telephones
  • Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings

Requirements

  • High School Graduate
  • Excellent verbal communication skills essential
  • Flexibility to work weekends and holidays and, occasionally, a variety of shifts
  • Must sit approximately 90 percent of the workday
  • Ability to lift up to 20 lbs. on occasion
  • Must be able to handle stressful situations daily regarding the number and nature of calls received at the Medical Center

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
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